Contract Support

Work set-up: 
Full Remote
Contract: 
Work from: 
United Kingdom

Offer summary

Qualifications:

Proven administrative experience, preferably in Facilities Management., Strong knowledge of Microsoft Office and CAFM systems., Excellent organizational skills and attention to detail., Good communication skills and ability to multitask in a fast-paced environment..

Key responsibilities:

  • Monitor helpdesk inboxes, log jobs, and assign tasks to engineers and contractors.
  • Manage CAFM system for PPMs, reactive works, and compliance documentation.
  • Track job progress, update stakeholders, and ensure timely completion with proper paperwork.
  • Support financial and compliance activities, including raising purchase orders, tracking invoices, and maintaining records.

Pareto Facilities Management Ltd logo
Pareto Facilities Management Ltd SME https://www.paretofm.com/
201 - 500 Employees
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Job description

Location: Remote working with travel as requested

Salary: Up to £32,000 (Depending on Experience)

Working Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)

Employment Type: Permanent, Full-Time

About the Role

We are seeking an experienced and highly organised Contract Support professional to join Pareto FM, supporting operations across multiple client contracts. The successful candidate will play a pivotal role in ensuring the smooth day-to-day administration and coordination of facilities services, working closely with engineers, sub-contractors, Finance and the Contract Managers.

Key Responsibilities
  • Monitor central helpdesk inboxes, log jobs, and allocate reactive tasks to engineers and contractors.
  • Manage CAFM system for PPMs, reactive works, and compliance documentation.
  • Track job progress, update stakeholders, and ensure timely job closure with all necessary paperwork to achieve SLAs.
  • Coordinate planned and reactive maintenance works, inspections, and remedial actions.
  • Raise purchase orders, track supplier invoices, and assist with financial reporting including P&L, WIP, and debt reports.
  • Upload and assess RAMS and compliance documents; follow up on outstanding paperwork from contractors.
  • Assist in generating quotes, raising extra works, and planning call-outs or deliveries.
  • Maintain accurate people records, including new starters and staff changes.
  • Support HSEQ compliance with logbooks, PPE, training records, and toolbox talks.
  • Create monthly customer reports and participate in contract review meetings.
  • Foster strong internal and external relationships, ensuring effective communication at all levels.
Key Requirements
  • Proven administrative experience, ideally within Facilities Management.
  • Helpdesk experience and familiarity with contractor coordination.
  • Strong knowledge of Microsoft Office and CAFM systems.
  • Excellent attention to detail and organizational skills.
  • Professional phone/email manner and interpersonal communication abilities.
  • Ability to multitask and meet deadlines in a fast-paced environment.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Office
  • Organizational Skills
  • Detail Oriented
  • Multitasking
  • Social Skills
  • Ability To Meet Deadlines
  • Communication

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