Human Resources Generalist 1

Meet the Team: 

The Human Resources Generalist plays a key role in supporting the employee lifecycle and delivering a high-quality employee experience. The HR Generalist partners closely with teams across the business to provide operational HR support in areas of recruitment, immigration, onboarding, policy administration, compliance, HR Help Desk, employee relations, and performance management. They build and maintain supportive relationships by partnering and collaborating with HR Business Partners, centers of excellence, managers, and employees across the organization.

What you'll do: 

• Act as the first point of contact for employee questions related to HR policies, benefits, processes and systems. Triage and resolve Tier 1 HR inquiries, escalating complex issues to appropriate team members.
• Intake and coordinate resolution of employee requests related to HR policies and processes such as where we work, remote work, remote abroad, location changes, etc.
• Maintain a high level of confidentiality and professionalism in all employee interactions.
• Partner with POPs Centers of Excellence, Legal, IT, Finance, Facilities or other business functions to ensure smooth cross-functional coordination and resolution of requests.
• Support a positive and inclusive workplace by escalating and partnering with stakeholders to address employee concerns with empathy, discretion, and consistency.
• Maintain accurate records of employee relations matters and support investigations as appropriate. May assist in resolving employee relations issues by conducting initial fact-finding, documenting concerns, and escalating to HR Business Partners as needed.
• Generate reporting and perform data analysis to aid in decision making workforce planning, engagement surveys, and other strategic initiatives (e.g., compensation, headcount, turnover, compliance metrics) and ensure accurate data entry across systems.
• Gather and submit required documentation related to performance management, terminations, or separations.
• Assist HRBPs with scheduling, coordination, documentation, and follow-up for talent management activities, employee relations matters, special projects, or initiatives.
• Partners with Immigration to ensure HR compliance related to employee records and documentation, I-9s, E-Verify, etc.
• Administer and coordinate HRIS transactions including job changes, promotions, and terminations. Ensure HR records are complete, accurate, up-to-date, and compliant with legal and regulatory requirements.
• Process the unemployment claims process, including responding to state agency requests in a timely and accurate manner and reporting on trends.
• Maintain and coordinate updates to team SharePoint, POPs policies, employee handbooks, and internal documentation such as standard operating procedures, process maps, and playbooks.
• Interpret and provide HR policy guidance to company management and employees.
• Ensure regulatory compliance with legal requirements pertinent to the day-to-day management of employees. Collaborate with the legal department when necessary
• Help ensure compliance with company policies and employment laws through consistent application of HR practices and by remaining informed on HR compliance, legal trends, and requirements.
• Create process documentation for new and existing HR processes to ensure scalability as the organization grows.
• Collaborate with cross-functional teams to improve workflows related to onboarding, offboarding, HRIS, talent management, training, employee experience, and contribute to HR projects and initiatives.
• Partner with Talent Acquisition to coordinate and execute seamless onboarding experiences for new hires, including pre-hire screenings, documentation, orientation scheduling and facilitation, and systems access. 
• Support offboarding processes, including exit survey deployment and analysis
• Continuously improve onboarding/offboarding workflows to enhance stakeholder experience and compliance.

 What you’ll need to Succeed: 

• Relevant HR experience, preferably in a technology or engineering environment.
• Experience with HRIS systems (Workday strongly preferred).
• Working knowledge of U.S. employment laws and HR best practices
• Strong customer orientation with a sense of urgency and high drive for results.
• Excellent interpersonal, verbal, and written communication skills to build trust and strong working relationships, effectively create and proofread documents and reports, and communicate with a diverse workforce.
• Strong comfort level with analyzing data, providing insights, compiling reports, and recommending action.
• Strong business insight and judgment, team orientation, and collaborative style.
• Strong time management and organizational skills to plan, develop, coordinate resources, prioritize effectively, and maintain competing demands simultaneously with frequent interruptions and in a fast-paced environment.
• Ability to ethically handle sensitive and confidential information with impartiality and professionalism.
• Keen attention to detail to identify problems and processes that don’t comply with protocol
• Critical/logical thinking to identify problems and provide solutions to ensure efficiency, safety, and quality.
• Strong business insight and judgment, team orientation and collaborative style
• Ability to ethically handle sensitive and confidential information with impartiality and professionalism

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees  
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance