Manager, Fraud Mitigation

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Fraud Mitigation Manager provides management and oversight to the Fraud Analyst team’s efforts to detect and prevent fraud utilizing technology and reports to identify potential fraud events and initiate appropriate action to mitigate fraud losses in accordance with the credit union’s policies and procedures.

This position will be responsible for identifying vulnerabilities, implementing controls, and ensuring our fraud detection platforms are performing at peak effectiveness. The position relies heavily on team management, problem solving, excellent judgement, and the ability to perform in a change management environment within the Agile method of project management.

Responsibilities:

Specific duties include, but are not limited to, the following:

· Lead and mentor a team of fraud analysts fostering a culture of excellence, continuous learning and collaboration.

· Delegate and prioritize daily workflows to ensure adherence to service level agreements (SLAs) and escalations protocols to direct fraud mitigation efforts and maximize loss mitigation.

· Provide immediate, hands-on managerial review, analysis and assistance to team members to facilitate investigations and determination of appropriate next steps.

· Conduct quality assurance reviews of the team’s work product with special attention to accuracy and deadlines and provide feedback to team members.

· Demonstrate an enhanced ability to analyze existing procedures, processes and workflows to identify unmitigated risks, emerging trends, operational efficiencies, and take appropriate action to eliminate or mitigate losses.

· Ensure procedures and processes align with updates to existing operational processes, regulatory developments and new products and services.

· Ensure timely deployment of fraud mitigation strategies to avoid losses to members and MCU.

· Maintain accurate and comprehensive alert implementation and maintenance documentation ensuring audit -readiness.

· Develop and maintain comprehensive records of fraud prevention efforts, produce detailed reports for VP, Financial Crimes & Intelligence and provide regular updates on the team’s productivity and performance.

· Work closely with other business lines to implement cross-functional fraud prevention initiatives and respond to emerging threats.

· Stay abreast of cutting-edge fraud technologies/tools, and partner with the Manager, Financial Crimes & Transformation to implement and manage their integration into existing systems for enhanced fraud detection and mitigation.

· Provide training and support to team members to enhance their skills and effectiveness in detecting fraud and mitigating losses.

· Complete annual regulatory compliance training as required.

· Perform other duties as required.

Requirements:

· Bachelor’s degree in criminal justice, Business, or Accounting, related field or work experience required or a combination of both.

· Minimum 5 years of management experience, preferably in a financial institution.

· Extensive hands-on experience with Verafin including rules management, alert configuration, case investigation and reporting.

· Ability to maintain attention to detail and accuracy under pressure and within critical time limits.

· Intermediate knowledge and understanding of Federal/State/Local criminal statutes, bank regulatory, and compliance issues.

· Ability to communicate effectively both, verbally and in writing.

· Flexible hours as required.

· The ability to maintain confidential information.

· Proven initiative to be a self-starter and proactive approach

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization. 

Municipal Credit Union (MCU) is an Equal Opportunity Employer. 

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.