Community Engagement Manager

As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community -- breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment -- we're empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes.

Our mission is to improve lives today and tomorrow by accelerating life changing breakthroughs to treat, prevent and ultimately, cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it.

The Community Engagement Manager (CEM) is a dynamic leader who activates strategies designed to advance the organization’s mission by expanding our reach into the community; managing volunteers to amplify programming across the territory’s geography; and ensuring all territory activities are in alignment with organizational goals and guidelines. By building and activating the pipeline of newly diagnosed supporters and engaging healthcare providers (HCPs) to advance the distribution of Breakthrough T1D resources, the CEM supports revenue generation and growth of our supporter base.

This individual is a high-impact, high-energy team player who can effectively bring the mission to life within the community through collaboration, cultivation, inspiration, and engagement. They will implement activities to support organizational strategies through their work to drive optimal results and actively demonstrate and promote enterprise-wide mindsets.

The Northern California Chapter plays a vital role in the organization’s success with an annual revenue goal of $11M+, includes a staff team of 14, and a Community Board of Directors. The Northern California Chapter hosts 7 key events including a Community Summit, Golf, Gala, 3 Walks, and Community Games which bring in 42% of the Chapter revenue.

This is a remote position. The individual must live in the Northern California Chapter territory. The expectation is that staff will be available for regular in-person meetings and other in-person gatherings.

Key Responsibilities

Acquisition, Activation & Engagement (40%)

• Build chapter and territory pipeline by acquiring new supporters through the Bag of Hope and Pack program, implemented according to national program guidelines
• Identify and manage opportunities for CE resource expansion across territory footprint, including enhancing the healthcare provider (HCP) strategy, which includes:
  • Utilizing national CE dashboards to analyze data and uncover growth opportunities
  • Activate on HCP leads to onboard new resource partners
  • Build relationships with key HCP partners to market the CE program, disseminate resources, and support chapter activities, i.e. Community Summit speakers, Board representation, etc.
  • Deliver consistent communication to HCPs
  • Manage process with resource distribution partners to ensure implementation meets expectations and standards
• Responsible for achieving personal engagement and acquisition goals and support the overall achievement of goals in the broader territory.
• Identify, develop, and implement engagement opportunities to deepen support and activation of newly diagnosed families and individuals, T1D community members, healthcare providers, advocates, and other stakeholders across the territory geography, including:
  • Ensuring connectivity of Bag of Hope/Pack recipients across all territory programs and activities
  • Developing community-based small event strategy, and managing volunteers to execute the events, i.e., meet-ups, support groups, community breakfasts
  • Partner with Institutional Fundraising to surface local grant resources to fund community engagement projects designed to deepen
  • Elevate supporters with greater interest and/or capacity to specific revenue channels like P2P, Signature Events, and Philanthropic Engagement.
• Implement strategies to acquire and activate supporters in events throughout the territory that will help ensure fundraising and participation goals are met for current and future activities
• Evaluate chapter activities on a regular basis and seek ways to improve performance and fundraising success; support the cultivation activities of new supporters within the chapter footprint

Volunteer Management (30%)

• Recruit, cultivate, and manage volunteer leaders that drive engagement and activation throughout the territory, including an active Outreach Ambassador Chair, Mission Information Volunteer and Advocacy Team Chair
• Provide training, resources, and communications to volunteers to effectively execute program.
• Ensure meaningful engagement of volunteers at all levels and engage in good working relationships with key volunteer partners.

• Partner with volunteer leadership to develop and implement strategic activities within the territory that will expand engagement and acquire new supporters and advocate; and develop volunteer leadership support
• Collaborate with CE peers across the organization for idea sharing and learning, and participate in national CE meetings, trainings, and working groups

Awareness (20%)

• Support and maintain the vision, mission, and priorities of Breakthrough T1D. Understand and be able to articulate the strategic direction and purpose of the organization.
• Demonstrate an educated and enthusiastic understanding of Breakthrough T1D’s mission and research therapeutics. Promote mission engagement opportunities throughout the community in the areas of research, advocacy, community engagement and clinical trials.
• Develop and implement community engagement, mission engagement and advocate recruitment strategies across assigned territories in alignment with national strategies, including the consistent implementation of:
  • Breakthrough T1D Bag of Hope, Teen Pack and Adult Pack resources
  • Outreach Volunteer Impact Initiative
  • Breakthrough T1D Community Summit
  • Advocate recruitment and engagement
  • Mission information dissemination

• Develop and manage chapter CE communication, including engagement plans and volunteer updates, Plan and coordinate CE materials for committee meetings, healthcare provider meetings, networking/support group meet-ups, etc.
• Represent the interests, professionalism, and integrity of Breakthrough T1D in all activities and relationships through a commitment to organizational standards and leadership by personal example.

Administration (10%)

• Maintain departmental and organization-wide policies and procedures
• Develop expertise in community engagement management platforms, as appropriate.
• Participate in monthly strategy meetings with Community Engagement and Strategic Alliances (CESA) program partners to monitor KPI progress, identify risks and opportunities, and take actions as appropriate to ensure success of program(s).
• Partner annually with CESA national program partner(s) to establish goals, metrics, and pipeline strategies specific to program and community engagement event portfolio and role.
• Respond to and follow through with inquiries, needs, complaints and/or issues in a prompt and courteous manner

Qualifications

• 3+ years of community building and engagement experience, with a clear record of achievement in a complex, mission-driven organization with engagement and activation responsibilities; experience working directly with large- and small-scale community events; healthcare based organization highly preferred.
• College degree or equivalent combination of education and experience.
• Strong relationship-building skills with demonstrated experience with organizing community initiatives and knowledge of fundraising through peer-to-peer and signature event activities.
• Experience partnering with strong and active volunteers, including working successfully with a large network of passionate volunteers.
• Demonstrate a high degree of energy, integrity, courage, empathy, and creativity. A team player who can achieve individual objectives and support those of the entire territory and chapter team(s).
• Proven ability to successfully maintain an extensive network of strategic relationships (volunteers, health care and community partners, etc.) in the local area. Existing knowledge and network of relationships in the territory preferred. 
• Ability to be an enthusiastic spokesperson/representative of Breakthrough T1D’s mission.  Clear communicator with ability to inspire others to engage and support an organization’s mission.
• Demonstrated ability to multi-task, establish priorities, and work in a fast-paced and dynamic environment. Highly efficient in time management and can meet deadlines under pressure.
• Ability to work and make judgments independently and take initiative. Well-disciplined and resourceful initiative-taker with active listening, analytical, and problem-solving skills.
• Proficient with MS Office and constituent management databases.
• Ability to travel within the territory. Evening and weekend work as needed. Occasional overnight travel.

Target Salary - $73k - $75k

Essential Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear.  The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls.  The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds.  Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Additional information:

Requests for medical, religious, and other exemptions will be considered on an individual basis. Breakthrough T1D will comply with all federal, state, and local laws.

Breakthrough T1D supports a diverse and inclusive workforce.
Breakthrough T1D is an Equal Opportunity Employer. 
All your information will be kept confidential according to EEO guidelines.