Offer summary

Qualifications:

Fluent in English and Spanish, with excellent communication skills., Previous experience in customer service or administrative roles, ideally in real estate or property management., Proficiency with computer applications, including MS Office and property management software., Strong organizational skills and attention to detail..

Key responsibilities:

Answer and route incoming calls professionally, providing excellent customer service.

Maintain accurate records of property information and manage leasing documentation.

Coordinate property maintenance activities and follow up on service requests.

Support multiple departments by facilitating communication and documentation.

Job description

We are currently seeking a Bilingual Front Desk Virtual Assistant to join our dynamic and growing property management team. This role is the first point of contact for our company—responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with the coordination of property maintenance activities.

As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties.

Key Responsibilities

Customer Service

Answer and route incoming calls with professionalism and a customer-first attitude
Communicate effectively with property owners, tenants, vendors, and internal staff
Document all communications clearly and accurately
Assist in resolving customer inquiries and escalating issues when necessary

Administrative & Clerical Support

Maintain records of key property information (e.g., utility shut-offs, access codes, keys)
Advertise vacant units accurately across platforms
Prepare and manage leasing documents, addendums, and move-in sheets
Process rental applications and ensure documentation is filed correctly in the system
Coordinate appointments for third-party visits, maintenance vendors, and auto-showings

Property Maintenance Coordination

Daily review and assignment of maintenance service requests.
Follow up on open work orders to ensure timely completion
Assist with after-hours maintenance as needed
Communicate work status updates to all relevant parties
Help coordinate seasonal or routine maintenance like sprinkler activation or winterization

Required profile