IAM Technical Support Engineer

Client Introduction:

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Sailpoint Identity IQ

• Managing end to end of SailPoint Access Governance and Management.
• Managing User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
• Managing SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
• Establish standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
• Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
• Execute day to day application maintenance & monitoring of Sailpoint infrastructure and functions.
• Maintaining Records for SLA Breaches, Incoming numbers of Incidents/ Service Requests, Outstanding tickets and revoked tickets for monthly basis.
• Managing the errors through pending tasks and resolve them.
• Performed Operational tasks which included executing and scheduling Aggregations and Tasks, enabling/disabling user IDs, password management, creating/scheduling custom reports etc.
• Handling SOD Policy creation, workgroup creations, creating Entitlements, AD groups, Business/IT roles.
• Support on live deployment on production environment during releases.
• Participate in requirements gathering and use case development;
• Develop technical project plans and aid in project resourcing;
• Develop and execute test cases and test plans for SailPoint solutions;
• Experience with IdentityIQ Administration and Implementation;
• Develop or contribute to technical project plans with regular tracking and reporting;
• Strong understanding of IAM best practices and standards
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Prepare product documentation, KB articles, SOPs test cases, test plans and support process.
• Experienced with some of the following web technologies: JavaScript, XML, SAML, SPML/SOAP, Web and Application Servers, HTML, REST API, JSON
• Strong experience with J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic.

ForgeRock

• Manage end to end of ForgeRock Identity and Access Management Platform.
• Deployment, management & maintenance of ForgeRock platform including OpenAM, OpenIDM, OpenIG and OpenDJ
• Development, production support and upgrade activities for ForgeRock application
• Execute day to day application maintenance & monitoring of ForgeRock infrastructure and functions.
• Responsible to manage administration functionality of the ForgeRock
• Manage Access management, Identity Federation, Multi-factor authentication, Risk-based authentication across.
• Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, etc.
• Manage ForgeRock integration with SaaS application like Azure, M365, D365 etc
• Manage ForgeRock integration with COTS and non-COTS applications.
• Develop or contribute to technical project plans with regular tracking and reporting;
• Strong understanding of IAM best practices and standards
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Prepare product documentation, KB articles, SOPs test cases, test plans and support process.
• Strong experience with J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic.
• Must have a thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, etc
• Experience with ForgeRock OpenIDM (Identity management) system for On-time provisioning / de-provisioning.
• Experience working with LDAP directories like OpenDJ
• Should have good developer skills - Java/J2EE.
• Experience in Azure services.
• Troubleshooting skills are a must.

• Should be able to work independently as well as in a group environment.