Offer summary

Qualifications:

High School diploma or equivalent., At least one year of customer service experience., Basic automotive knowledge and computer skills., Ability to communicate clearly and work independently..

Key responsibilities:

Follow up with shops and vendors to check repair status.

Request and verify repair documentation and updates.

Enter and update repair data and activity logs.

Assist with departmental tasks and support other teams as needed.

Job description

Job Description:

JOB OVERVIEW

The Collision Repair Follow-Up position assists Collision Repair Specialists in checking the status of repairs by following up with vendors (shops, roadside and rental) and drivers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

Confirm vehicle arrival or location with shops.

Contact shops to request required paperwork (estimates, photos, invoices, final bill,…)

Communicate status of repair to Collision when necessary

Following up with shops to get status of repairs and key repair dates. Enter data in key data fields.

Be able to pull and update reporting related to key dates

Update activity logs with repair data

Be available to assist within the department and with other groups and departments in Wheels.

Other duties as assigned.

LEADERSHIP RESPONSIBILITIES

This position has no leadership responsibilities.

COMPETENCIES - SKILLS

Basic automotive knowledge

Basic computer skills (including Windows, Excel, Word, Outlook)

Clear, concise communication, both verbally and in writing

Ability to work in a team environment.

Creative and efficient problem solving

Ability to interpret client specific instructions.

Good work ethic, follow up, and organizational skills.

Ability to work independently.

Ability to cross-train for other duties.

Ability to attend training classes as needed and/or requested.

EDUCATION AND EXPERIENCE

High School diploma or equivalent

Minimum one (1) year of Customer Service experience

An understanding of Fleet, Collision Repair, and/or Risk Management is preferred

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is Hybrid located in Illinois and operates in a professional office environment.

Positions Type/Standard Schedule: This is a full-time position, Monday through Friday.

Travel: Travel is not required for this role. There may be certain times of the year where Vacation time may not be permitted or overtime may be required

Physical Demands: The position requires the individual to spend extended periods of the time working on a PC and talking on a phone while sitting at a desk.

DISCLAIMER

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

$34,000-$47,600

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.