Employee Readiness Specialist

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES:

• Serve as the primary point of contact for new hires within the branches. 
• Provide hands-on, on-the-job training to help new employees acclimate to their roles
• Facilitate the growth of branch skill levels, from Teller to MSR, through personalized coaching and structured training plans. 
• Deliver on-the-job coaching to enhance operational knowledge, service excellence, and procedural compliance. 
• Identify individual and branch-wide development needs and provide targeted solutions. 
• Mentor employees transitioning into leadership roles, providing guidance on expectations, responsibilities, and leadership practices. 
• Offer one-on-one coaching to new leaders, focusing on team management, operational oversight, and strategic thinking. 
• Act as the primary liaison between branches and the training department. 
• Ensure training materials and curriculum align with branch needs and real-world application. 
• Provide feedback to the training department to improve or adjust processes and procedures as necessary. 
• Identify and address discrepancies between training and branch practices, offering solutions to align efforts. 
• Share best practices across branches to enhance overall performance and efficiency
• Completes other duties as requested.

QUALIFICATIONS AND REQUIREMENTS:

Required Education: Education equivalent to a four-year degree or certification or formal training in coaching or employee development. 

Required Experience: Minimum of 3-5 years progressive credit union experience.  Previous supervisory experience to include coaching, mentoring, and professional development is strongly desired. 

Required Knowledge: Extensive knowledge of branch operations, with demonstrated expertise in Teller, MSR, and leadership roles. 

Skills and Abilities:

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.

• Ability to effectively communicate well with others in writing, verbally, and through the use of presentations and other learning tools.

• Proficient in Microsoft Office to include but not limited to Microsoft Word, Excel, Outlook, and Power Point programs.
• Ability to adapt well to varying conditions and/or audiences.
• Strong listener, well organized, problem-solver, member-service skills, attentive to detail, ability to collaborate with cross-functional teams/departments and multitask effectively. 

Other Requirements: Must provide one’s own mode of transportation for employment purposes, to include transportation to assigned Credit Union locations. 

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.