Oncall Eligibility Specialist

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

This is an on-call position, which means it is a part-time, hourly role. Although not guaranteed, we anticipate these positions will continue through the end of year.

This position will work ~20 hours per week and no more than 39 hours per week. The target pay range for this position $24.71 and $30.89. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules.

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work remotely. Employees must work within the state of Colorado on their off-site days. Please note hybrid/remote work policies are subject to change.

Who We Are & What You’ll Do

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

Eligibility Specialists are considered subject matter experts in eligibility and public assistance programming, and we are seeking an individual who is familiar with these laws, rules, regulations, computer systems and general practices.

This position is an on-call eligibility specialist who will be working remotely, serving various eligibility Denver clients. This position will conduct interviews to determine initial and on-going financial eligibility for public assistance programs for Denver County, enter client information into a complex computer system, analyze information against numerous public assistance programs and their related regulations, and refer clients to a variety of internal and external resources/services.

Specifically as a  Eligibility Specialist you will

• Facilitate interviews with applicants and conducts application review in order to determine applicant eligibility for public assistance programs including but not limited to cash assistance, food assistance, and Medicaid.

•  Resolve complex case issues and effectively represent Denver Human Services within the community providing essential services .

• Elicit and verify pertinent eligibility information such as employment, income, residence, property ownership, rent, household expenses, and other banking and financial resources, assist applicants to obtain additional information and resolve discrepancies, and answer applicant questions regarding eligibility.

• Review cases in the Colorado Benefits Management System (CBMS), Department of Labor and Employment, The Work Number and multiple interfacing local and federal interfaces. Research cases, as needed for all associated discrepancies.

• Determine initial and on-going eligibility for public assistance programs in accordance with federal and state laws, county rules and regulations, and approves and issues benefits.

• Review all necessary documents, systems, case comments, and case history to determine validity of discrepancy.

• Record client information, enter and update information into complex state and county computer systems, and respond to inquiries about client records for administrative state hearings, federal reviews, fraud investigations, and federal and state program management and evaluation.

• Completes and mail communication to Client, Content Management and Accounts Receivable.

• Ensure benefit calculations made by the state computer system are accurate in order to reduce/eliminate errors.  Impact of financial errors is significant due to state and federal sanctions.

• Report daily work progress to Supervisor.

• Explain rights and responsibilities to clients and provide referrals to non-profit agencies and other service providers to facilitate a comprehensive solution to the client's issues.

• Monitor changes in client's status, contact clients to verify changes, and make appropriate adjustments to eligibility and support payments.

• Monitor changes in the Colorado Benefits Management System (CBMS) and adjust work processes to ensure accurate provision of benefits.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Current experience determining eligibility for public assistance in a Colorado County with high accuracy, quality and volume

• Be able to work independently with minimal supervision

• Be comfortable with ambiguity and have an uncompromising work-ethic

• Act with integrity and honesty and understand the need for trust

• Show understanding, courtesy, tact, empathy and concern

• Develop and maintain working relationships while encouraging cooperation, pride and a commitment to teamwork

• Be sensitive to cultural diversity, race, gender and other individual differences in the workforce

• Be willing to go the extra mile for our clients

• Have a proven track-record of success

• Can commit up to 20 hours per week to work outcomes and trainings

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: Three (3) years of experience determining eligibility for a variety of public assistance programs.

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

• Licensure: None

Application Deadline

This position is expected to stay open until June 29th at 11:59pm. Please submit your application as soon as possible and no later than June 29th at 11:59 PM.

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range

Target Pay

Agency

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.