MV Field Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Field Support Engineer serves as a main point of contact for Rockwell Automation's customers and serves as company liaison on administrative and technical matters for assigned projects. You effectively provide services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems. You will report to the Territory Support Manager and work hybrid, both onsite at the customer and out of your home office in South Carolina.

Your Responsibilities:

• Provide customer support through the performance of installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of Rockwell equipment and systems.
• Implements solutions and performs design and/or programming modifications to customer's equipment on assigned projects to include hardware and software modifications to complex electrical and control systems.
• Program PLCs, HMIs and SCADA systems for new or modified equipment.
• Maintain automation and equipment including working with low voltage.
• Troubleshoot problems, identify, and implement new or amended system functionality, identify operational process gaps, and take corrective actions.
• Recommend and initiate modifications or replacement of equipment, which fail to meet operating standards.
• Execute initiatives supporting our automation strategy, manage operating workflows, and progress continuous improvement opportunities.
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
• Communicate with Rockwell Automation and customer management regarding project details.

The Essentials - You Will Have:

• Bachelor's Degree
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• A valid drivers license.

The Preferred - You Might Also Have:

• 8+ years of related experience, including Low Voltage PowerFlex VFD's
• Experienced in PLC and HMI programming utilizing RSLogix 5, 500, 5000, RSView32 and/or FTView ME/SE, Studio5000
• Experience with Networking: RIO, DH+, D-Net, and Ethernet Communication
• Commercial, communication, and presentation skills a plus
• Customer relationship building skills necessary
• PLC programming utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software
• Studio5000, ControlLogix, CompactLogix
• Safety Products and applications
• PowerFlex drives and applications
• Ethernet/IP, Stratix Switches
• Servo/Motion control
• Low & Medium Voltage Drives knowledge
• Networks including EtherNet, ControlNet, and DeviceNet
• Application/Project experience utilizing Rockwell's Advance Software Packages such as Historian, AssetCentre, VantagePoint, and Plant/Energy Matrix
• Virtual Machine computing and Thin Client technology
• Rockwell Automation Product Lifecycle Management

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.