GM Audit Services Dealer Warranty Auditor/Senior Auditor

Job Description

The individual Dealer Auditor reviews the administration of General Motors policies and procedures as provided in the Dealer Sales and 
Service Agreement. This review may include dealership practices relative to warranty claims and policy claims. These claims must comply with specific rules and policies.

The Dealer Auditor completes audits onsite at a dealership location and electronically from their home office.  

Specific responsibilities include:

• Determining the compliance of these claims with the rules and policies
• Constructing a concise, accurate and consistent audit report
• Presenting the audit findings to the Dealer, their personnel and GM field personnel
• Presenting best practices and acts as trusted advisor to the dealer and GM SSM/CCA

Relations with the Dealer, their personnel and GM field personnel must be cordial and viewed as fair and consistent with professional auditing standards. Periodically the Auditor will be expected to direct a staff of peers when large audits are encountered. This all must be carried out in a professional, courteous manner creating the least amount of disruption and confrontation.

Additional Job Description

REQUIREMENTS:

The successful candidate will possess:

• A Bachelor’s Degree
• 5 - 7 years of experience in wholesale dealer direct contact or dealership operations
• The ability to travel in the United States and protectorates by air or vehicle approximately 30 weeks a year
• Ability to work independently and unsupervised
• A questioning, creative, inquisitive attitude
• Detailed knowledge of Dealership operations and GM Policies and Procedures
• Knowledge of the various Dealer Management Systems (DMS)
• In depth familiarity with Windows equipped laptop operations including scanning, remote printer operation, data manipulation 
and data transfer through the internet

• Strong computer skills in MS Excel including Vlookup and Pivot Tables
• The ability to deal with inconsistency and adversity
• Ability to adapt to change quickly
• Well-developed oral and written communication skills
• High-level of interpersonal skills to work effectively with others
• Effective time management skills, including ability to work on more than one audit or project simultaneously
• A strict focus on integrity based on solid ethics and values

PREFERRED:

• Wholesale field experience as a District Sales Manager, District Service Manager, Field Warranty Manager, or Warranty Support Center

• Previous Retail Dealer Fixed Operation experience

Travel: 75% - 100%

• Additional Job Description

  Location: This role is based remotely but if you live within a 50-mile radius of (Atlanta, Austin, Detroit, Warren, Milford or Mountain View), you are expected to report to that location three times a week, at minimum.

  Compensation:

  The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws.

   

  The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

  • The salary range for this role is $85,100 - $135,900. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
  • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
  • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

  Relocation: This role is NOT eligible for relocation benefits

  Immigration:

  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

  #LI-MD1

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