Offer summary

Qualifications:

Fluent in Swedish and Norwegian with good English skills., Excellent active listening and communication abilities., Customer service experience or passion for helping others., Educational background in relevant fields is preferred but not specified..

Key responsibilities:

Handle customer inquiries primarily via calls, providing complete service.

Assist customers with policy administration, data uploads, and claims assessment.

Support customers in resolving issues related to lost, stolen, or damaged devices.

Contribute to a positive customer experience through effective communication.

Job description

Customer Service Claims Associates, Amsterdam

Swedish & Norwegian speaker

Flexible working opportunities; 2 days in the office, 3 days working from home

Are you an active listener who has a passion for helping others?
Are you a problem solver who likes to put a smile on a customers face?
Would you like to work for large brand names in the Netherlands?
If so, Assurant could be the perfect place for you to start your new career!

Who are we?

Assurant, is a global leader in business services for the connected world. Our lifestyle solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

The Opportunity:

A Customer Service (CS) Associate is the first point of contact with our customers within the organization. You will be responsible for providing a complete service to our Nordic customers which primarily is call taking but does include policy administrating, data upload and claims assessing of moderate complexity in line with the company’s standards. We are looking for a native Swedish & Norwegian speaker (with good English) who are great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged. This is an exciting opportunity of growth within Assurant.

Why join us:

Comprehensive training to prepare you for the role
Flexibility: we want to support a hybrid work approach with options to work from the office and home depending on your shift plan.. We pay an allowance when you work from home and when you travel to the office so we have you covered!
Balance is important - so we offer 28 days of holiday plus public holidays, which will increase if no absence in the year
We care about your well-being – we pay you a monthly allowance for your care & welfare and we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
A multitude of benefits including premium free pension, bonus schemes, premium free WIA insurance, internal recognition, rewards, and incentives plus lots more! We even give you an allowance on your birthday!

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement. 

We look forward to receiving your application

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