Event Manager

POSITION:      Event Manager                  

DEPARTMENT:  Event Services

REPORTS TO:  Director of Events

FLSA STATUS: Salaried, Exempt

SALARY PAY:  $68,640  - $75,000 Annually 

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the Fresno Convention & Entertainment Center (FCEC) team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Event Manager provides professional client services support in the planning, organization, and management of FCEC events within the (4) building complex. Monitors the logistics of these events, and all event coordination tasks after events are booked through the conclusion.  The individual will perform the following duties personally or through subordinates:

Essential Duties and Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service vendors for assigned meetings and/or events.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Prepares cost estimates and monitors final billing.  (i.e. labor estimates, added costs, etc.).
• Provides clear, concise, and timely communication of detailed requirements
  to operational departments. Assists in scheduling operational set-ups to provide equipment or service needs. Monitors and supervises facility set-up when necessary, with Operations Department Leads.
• Assists in training event services staff for event success.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follows-up on all client requests, concerns, and challenges.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Serves as manager on duty (MOD) as required.

Supervisory Responsibilities 

Directly supervises the Event Services staff. Carries out supervisory responsibilities in accordance with Legends & ASM Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work with minimal supervision
• Ability to work flexible hours based on event requirements, including daytime, evening, weekends, and holidays, as needed.
• Must be able to speak, read, and write English.
• Must have professional attitude and appearance per FCEC Dress Code Policy.

Education and/or Experience

• Bachelor's degree from an accredited four-year college or university preferred.
• Minimum of (5) years’ related experience and/or training, or equivalent combination of education and experience preferred.
• Minimum of (3) years supervisory experience over large personnel group, with proven ability to organize and prioritize effectively to meet deadlines
• Working knowledge of the principles of facility management, services, and equipment for a similar facility

Skills and Abilities  

• Excellent organizational, planning, and interpersonal skills
• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Supervisory experience preferred
• Professional presentation, appearance, and work ethic
• Some knowledge of computers
• Ability to work under limited supervision and to interact with all levels of staff including management
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.  
• Knowledge of software such as Venue Ops, Social Tables.

Computer Skills

• Strong working knowledge of computer systems and related software applications, specifically Microsoft Outlook, Excel and PowerPoint.  Preferred experience includes proficiency with facility-wide and/or order processing software such as Ungerboeck’s, Venue Ops, Social Tables Event.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site Fresno Convention Center, Selland Arena, Saroyan Theatre, and Valdez Hall

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.  Must have the physical ability to maneuver around facilities, at times, walking and/or standing up to 8-10 hours daily.  To include using stairs within all (4) venues.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the
employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.