Offer summary

Qualifications:

Bachelor's Degree in Technology or related field., At least 2 years of experience as a Windows Desktop Engineer., Proficiency in English, both spoken and written., Knowledge of MDM solutions like Intune and Workspace One..

Key responsibilities:

Provide seamless user experience across mobile, MAC, Windows, and VDIs for staff.

Resolve support tickets and manage ServiceNow queue.

Mentor junior team members and guide on best practices.

Analyze and troubleshoot complex technical issues.

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

Those in information security at PwC will focus on protecting sensitive data and systems from cyber threats through risk assessments, security audits, and implementing robust security measures. Your work will help enable the confidentiality, integrity, and availability of information assets for clients.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.
Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness, enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Cybersecurity team you will deliver a consistent user experience to all mobile, MAC, Windows, and VDIs to PwC internal staff. As a Senior Associate, you will analyze complex problems, mentor others, and maintain quality standards while building meaningful client connections. This role offers the chance to enhance your technical skills and grow your personal brand in a dynamic environment.

Responsibilities

- Deliver a seamless user experience across mobile, MAC, Windows, and VDIs for internal staff

- Resolve escalated support tickets and manage the ServiceNow queue

- Review design team documentation and confirm successful implementation by the Operations team

- Conduct quality assurance on solutions and adhere to change management processes

- Document operational procedures and maintain up-to-date records

- Mentor junior team members and provide guidance on recommended practices

- Analyze and troubleshoot complex technical issues

- Collaborate with cross-functional teams to enhance service delivery

What You Must Have

- Bachelor's Degree

- 2 years of experience as a Windows Desktop Engineer

- Oral and written proficiency in English required

What Sets You Apart

- Bachelor's Degree in Information Technology

- ITIL certification

- Knowledge of MDM solutions like Intune and Workspace One

- Skilled in PowerShell and complex script modifications

- Experience in change, incident, and request management

- Managing VIP support effectively

- Utilizing ServiceNow for ticket management

- Maintaining quality assurance on operational changes

- Delivering consistent user experiences across platforms

General requirements

Understand the importance of have a correct information management
Knowledge of Information Security and Data Protection
Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without

regard to ethnicity; creed; color; religion; national origin; age; disability; sexual

orientation; gender identity or expression; genetic predisposition or carrier status;

marital; or any other status protected by law. PwC is proud to be an inclusive

organization and equal opportunity employer.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Technology Education

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Governance, Data Architecture, Data Archiving, Data Flow Mapping, Data Privacy Act, Embracing Change, Emotional Regulation, Empathy, Enterprise Content Management, Incident Response Plan, Inclusion, Information Rights Management (IRM), Information Security, Information Security Governance, Information Security Management System (ISMS), Intellectual Curiosity, IT Infrastructure {+ 11 more}

Desired Languages (If blank, desired languages not specified)

English, Spanish

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Required profile