Job description

Role Summary

This individual will work closely with their team and the end customers to ensure we are providing excellent customer service and meeting (or exceeding!) the customer’s expectations.

Accountabilities

Responsible for a team, including project managers, project engineers, and documentation coordinators, that supports the power, oil and gas markets
Motivate and drive the team to providing an excellent Customer Experience
Drive and track the team performance related to project quality, delivery, and cost to ensure meeting or exceeding expectations
Responsible for teams’ project execution of day-to-day activities from order reception until customer acceptance/project close out
Partner closely with internal and external stakeholders to ensure necessary information is available (contracts, T&Cs, contractual specifications, change orders, budget, customer key communications, etc.)
Proactively collaborate with Commercial Operations team to ensure a clean project handoff
Support site and team strategies & objectives by driving team member accountability
Provide an atmosphere where continual training & education are the norm and high performing associates are retained through understanding their career growth opportunities at Flowserve
Support Operating Model ETO/MTO vision and department’s mission fully and effectively by holding team accountable for their responsibilities and addressing performance obstacles to ensure results are met
Use key metrics and team accountability meetings as primary mechanisms for monitoring performance, driving effective execution and managing team responsibilities
Monitor capacity and load of team, making necessary adjustments to manage demand
Support team members in reviewing customer contracts and mitigating risks for commercial and technical issues as well as in addressing supply chain, manufacturing, testing, or quality issues
Work with the team to maintain a continuous communication with customer about the status of orders, and coordination of customer interfaces (technical interfaces definition and attendance to inspections)
Ensure on time projects billing and partner with Finance team to collect cash on time
Support onsite meetings, testing, onsite supervision, and visits as required
Escalate all pertinent issues/concerns in a timely manner
Other duties as assigned

Position Requirements

Project Management, Project Engineering + supervisory or team lead experience.
Ability to effectively collaborate with both internal and external customers
Capability to influence others and lead by example
Excellent analytical and problem-solving skills
Ability to operate and lead in the day to day as well as maintain vision and focus on strategic, longer-term objectives
Strong conflict management and communication skills
Willingness to travel to internal or external customer sites as needed
Degree in relevant field and 15 years relevant experience
PMP Certification Desirable