IT Operations Analyst

At Mako, we believe in the power of collaboration to drive innovation in pursuit of our collective ambition; excellence in trading. Our diverse community is connected through a commitment to being the best we can be with the highest standards of integrity.

Join the Mako IT Infrastructure team which is responsible for building and operating the complex technology foundation upon which the firm’s operations are built. In this team, world-class engineers work together to build a highly reliable low-latency platform to enable the firm’s business.

The IT Operations Analyst will work closely with Mako’s trading, quant, developer and support teams to handle multiple aspects of administration, deployment, maintenance and troubleshooting of our global technology environment. There will be an opportunity to learn about all aspects of Mako’s technology footprint, as well as the business, and to grow your skills and knowledge in both breadth and depth.

What you’ll be involved in:

• Installing, configuring, upgrading and supporting workstations, servers, telephony systems and all associated peripheral devices.
• Diagnosing and solving faults in both hardware and software.
• Performing system builds and upgrades.
• Supporting core trading and business software.
• Monitoring IT systems and infrastructure to ensure optimal performance and availability.
• Analyze system logs and identify potential issues or areas for improvement.
• Respond to and resolve incidents, service requests, and technical issues in a timely manner.
• Maintain documentation of systems, processes, and procedures.
• Ensure compliance with IT policies, security standards, and best practices.
• Participate in on-call rotation and provide after-hours support as needed.

What we need from you:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Detail-oriented with strong organizational skills.
• An open-minded and innovative approach and a desire to take initiative
• 2+ years’ experience working with Windows operating systems in a support capacity
• Good operational knowledge of Microsoft Active Directory, Azure Entra ID & Office 365
• Experience installing and configuring workstations and troubleshooting desktop hardware and software issues
• Scripting skills for automation of tasks e.g. Python, PowerShell
• Working knowledge of networking concepts & technologies
• Hands on experience working in colocation/data center facilities, using Atlassian JIRA & Confluence, and knowledge of Linux operating systems is very advantageous

We are Mako

At Mako, we are welcoming, inclusive and collaborative. We work fast and smart in a supportive and dress-down environment that allows colleagues to be themselves and achieve great things. We uphold the principles of a flat structure that offers unrivalled engagement with senior leadership and career development opportunities. We have a comprehensive benefits package, including:

• Flexible leave and flexible working policies
• Private health and dental insurance
• Generous pension scheme
• Free access to the Mako gym
• Employee wellbeing guidance and support
• Opportunity to become involved in the rewarding work of the Mako Foundation

About Mako

Mako is a leading options market maker with a global trading footprint. It has been at the forefront of options market making for 20 years, from the open outcry trading pits to screen trading and automated algorithmic execution strategies that are driving the future of the industry.

From offices in London, Amsterdam, Singapore and Sydney, Mako offers the best-in-class liquidity solutions across Equities, Fixed Income, Commodities and FX derivatives markets and prides itself in its entrepreneurial, collaborative and philanthropic culture.

If you require any reasonable adjustments or assistance during the recruitment process, please email hr@mako.com and we will arrange this.

For further information on the Mako Group please refer to our website: www.mako.com.

Mako does not accept unsolicited CVs or candidate details from recruiters or search firms and will not pay any fees to such firms without a signed agreement.