Customer Care QC Specialist (Promova) at Genesis

At Promova, we're on a mission to reshape language learning — making it more accessible, personalized, and effective for today’s fast-moving world. With a growing team of 150+ passionate professionals, we’re building tools that help people speak confidently, connect across cultures, and feel at home anywhere in the world. (Yes, even in Antarctica — we’re in every country except aggressor states.)

We blend AI-powered innovation with human creativity to empower learners on their journey — whether they’re starting from scratch or leveling up their fluency. At Promova, your work will have a real impact in a product loved by over 1 million monthly users, and you’ll join a culture built on care, quality, and creativity.

We’re currently looking for a Customer Care QC Specialist to join our Customer Care team.

🔍 About You

• 1+ year of experience in roles such as QC, Senior Agent, or Content Moderator within a customer support environment
• Hands-on experience with Zendesk (Support, Chat, Explore)
• Confident working with knowledge bases (e.g. Notion, Zendesk Help Center, Confluence)
• Experience in evaluating tickets and chats for quality and compliance
• Basic skills in Google Sheets/Excel, including filters, conditional formatting, and formulas

• Your English level is B2 or higher

💥 Your Area of Impact

• Daily review of tickets processed by AI agent to assess the quality
• Identification of problematic patterns or scenarios in responses, creation of reports and transfer of them to the relevant teams (development / customer care)
• Constant update and improvement of Knowledge Base (KB); adaptation of KB to the needs of agents and AI
• Collaboration with Customer Care team to improve and adapt templates to current needs
• Participation in launching new flows/languages/scenarios for AI agent – ​​review, testing, feedback collection
• Optimization of QC processes

🌟 What We Offer

• A high-impact role in a fast-growing, mission-driven company transforming how people learn languages.
  
• The chance to design for scale, with 1M+ monthly users and a global audience.
  
• A product-first environment where design has a direct line to business results and user experience.
  
• A remote-first culture with flexible hours and full trust in your autonomy.
  
• A supportive, feedback-driven team that invests in your growth and helps you do your best work.
  

🎁 Perks & Benefits

🎓 Growth & Learning

• Compensation for external courses, events, and certifications
  
• Access to a rich digital library and learning materials
  
• Participation in English classes, Speaking Clubs, and Promova Premium
  
• Paid online courses and internal knowledge-sharing sessions

🧘🏼‍♀️ Wellbeing & Flexibility

• Work remotely from any safe location worldwide
  
• Flexible working hours and remote-first approach
  
• 20 paid vacation days per year
  
• Unlimited sick leave
  
• Mental health support
  
• Medical insurance coverage
  
• Power station reimbursement and other support for remote work

🏄🏼‍♂️ Culture & Community

• Budget for team meetups and remote team-building activities
  
• Freedom to test ideas, learn fast, and make a visible impact
  
• A culture that values openness, experimentation, and mutual respect
  

Ready to join Promova and help shape the future of language learning?