Glenn Diersen, Founder & President, founded Summit Human Capital on January 18th of 2018 to bring necessary innovation to the technology human capital/workforce solutions industry. Human Capital is defined as “A measure of the economic value of an employee’s skill set.” We understand that without the proper human capital, organizations from Non-Profits to Fortune 500 companies will not thrive. We were founded to provide those resources and both our career seekers and clients see this through our delivery and execution on a continuous basis by aligning career seekers' passions with client missions through our unique consultative approach. Through passion and mission alignment, we are positively changing lives, families' lives and the world. See below our statements of genuine purpose that we live and stand by as a collective Summit Human Capital Family: Mission: Summit Human Capital serves the world by creating partnerships through deep and profound relationships to bridge the gap between our career seekers and clients by aligning career seekers passions with client missions. We positively change lives and elevate communities through our unwavering commitment to our Key Core Values enabling us to be the most premier technology workforce solutions provider. Vision: To be recognized by the Global Technology Community as the industry leader with proven success in the technology workforce solutions space. We radically disrupt industry standards by our continued commitment to the human centric values that unite us. Together we are enhancing the ever-changing world where humans and businesses interact. Diversity & Inclusion: At Summit Human Capital we celebrate A-Players from all walks of life. Different perspectives and backgrounds allow us to widen our global impact. Our commitment to our Key Core We encourage you to visit our website and connect with us today and let's climb to the Summit, together!

Job description

Summit Human Capital is seeking a Secret or Top Secret cleared Desktop/Network Support Technician to support a federal program on-site at the Pentagon. The ideal candidate will meet the following criteria.

Requirements:

5+ years of technical computer networking experience
Active CompTIA Security+ CE certification
Active DoD Secret or Top Secret security clearance
Experience with ServiceNow and/or Remedy ticketing systems
Hands-on knowledge of Layer 1 networking infrastructure
Ability to work on-site daily at the Pentagon
Excellent written and verbal communication skills with ability to support high-level customers

Desired:

Networking certifications
Prior experience supporting a Pentagon program

Responsibilities:

Troubleshoot and resolve complex technical issues on-site
Work closely with LAN/network admins to ensure desktop and network performance
Support data communications systems and network infrastructure
Plan and implement hardware/software upgrades and network changes
Assist Tier III engineers with incident response and network maintenance
Install and maintain LAN/WAN devices and cabling
Respond to incidents promptly and within SLAs
Submit and carry out standard network change requests
Help manage inventory and coordinate maintenance or upgrades
Apply knowledge of VLANs, Layer 2 switching, and port security
Support end-user software issues when needed
Communicate with users via phone, email, IM, and document all service interactions
Maintain accurate records of incidents and resolutions
Work with vendors for hardware support if needed
Troubleshoot CAC/PKI, VPN, Outlook, and network access issues
Use Active Directory for user account management