Online Sales Counselor

About The Role:

Arbor Homes is currently looking to hire an Online Sales Counselor. The right candidate's primary responsibility is to create a positive interactive experience for our internet customers using the phone, email and online live chat.

Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

What’s In It For You?

• Base salary + uncapped commission opportunities
• Advancement opportunities
• Exposure to executive leadership
• Opportunity to work with the largest new home builders in Indianapolis
• Team outings and company-sponsored volunteer events
• 4 weeks of Paid Time Off!
• Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.

What Will You Be Doing?

• Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less or less turnaround for all initial correspondence.
• Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.
• Qualify all leads before setting up appointment with Sales Manager.
• Assist in distributing electronic marketing collateral to prospective customers who visit the Arbor Homes website
• Effectively manage the internet customer database.
• Work with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback and results of daily and weekly activities
• Review the website community page and quick move in page content and advise the Marketing and Sale Department of any necessary updates needed.
• Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiatives
• Have a competent understanding of all selling areas Arbor is building in, their product and community offerings at all times and be responsible for updating the online sales binder weekly if needed.
• Become an expert on Arbor’s CRM, campaigns, web chat, etc. to support on-line sale initiatives.
• Assist with new community launches by building interest lists for "Coming Soon" communities
• Continually providing e-mails and phone calls to prospects that have not purchased. Weekly and monthly follow to be defined when meeting with regional Manager on traffic follow up.
• Attend Realtor functions, and grand openings when appropriate
• Perform all other duties as assigned by Regional Sales and V.P of Sales and Marketing.

What Will You Bring?

• Outstanding customer service skills
• Excellent written and verbal communication skills
• Experience using sales contact management databases
• Solid planning and multi-tasking skills
• The ability and inclination to work with mobile communication devices
• Weekend availability is required
• Understanding mortgage process and available programs/ability to pre-qualify   

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Arbor Homes participates in E-Verify

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