Senior Case Manager

As a Senior Case Manager at AIA, you will take the lead in assessing and managing claims and associated risk exposures. You’ll handle each case with efficiency, innovation, and empathy, while working closely with clients to design and implement tailored, outcome-driven case management plans.

Key responsibilities include:

• Managing overflow claims and the successful co-ordination of our customers' return to work.

• Focusing on delivering exceptional customer experience in line with the philosophy of looking to pay all legitimate claims.

• Managing the assessment of a complex high-value claims portfolio.

• Liaising with appropriate medical providers, financial providers and external parties (e.g. ACC or insurance companies) to obtain relevant claim information.

• Undertaking regular client visits around New Zealand to build and maintain strong relationships with our customers.

• Ensuring our customers receive clear and concise information to assist them through the claims process, in a timely manner.

• Confidence talking to specialists and providers to plan our customers' rehabilitation.

• Undertaking a multidisciplinary holistic approach to case management.

Ideally, you'll bring:

• 5 years+ claims' experience.

• Insurance, financial services or health industry experience (preferred).

• Clean full NZ Driver License.

• Strong computer skills.

• Excellent communication skills (written & verbal).

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'.  We do this by offering:

• Opportunities to grow within the business through internal mobility

• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge

• Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!

• A supportive and inclusive workplace

• Flexible working arrangements.

If you believe in better, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If there's anything we may need to consider to support you with our recruitment process, please email nz.talentacquisition@aia.com.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Job ad expires Tuesday 24th of June, close of business.