Offer summary

Qualifications:

Fluency in at least one Nordic language and English, both written and spoken., Previous experience in customer service or support roles, especially in virtual assistance or administrative services., Strong communication and relationship-building skills., Ability to work independently and manage time effectively in a remote environment..

Key responsibilities:

Provide customer support to Nordic-speaking clients regarding virtual assistant services.

Assist clients with inquiries about services, features, and pricing.

Resolve client issues and complaints to ensure satisfaction.

Collaborate with the virtual assistant team to improve service offerings.

Job description

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a Nordic Speaking Customer Support representative to join our Virtual Assistant Department. Embracing our motto 'With a new dawn comes your Next Job!', we strive to match talented individuals with meaningful and rewarding positions across diverse sectors. In this role, you will support our Nordic-speaking clients by providing top-notch assistance regarding virtual assistant services, ensuring they receive the resources and guidance needed to enhance their productivity. If you are passionate about customer service and eager to work in a dynamic environment that values initiative and collaboration, we invite you to apply!

Responsibilities

Deliver outstanding customer support to Nordic-speaking clients regarding virtual assistant services.
Assist clients with inquiries about service offerings, features, and pricing.
Effectively resolve client issues and complaints, ensuring high levels of satisfaction.
Maintain detailed documentation of client interactions within the company’s systems.
Collaborate with the virtual assistant team to relay client feedback and enhance service offerings.
Stay informed about company services and industry trends to provide effective advice and solutions.
Foster positive relationships with clients to encourage engagement and satisfaction.

Requirements

Fluency in at least one Nordic language (Swedish, Danish, Finnish, Norwegian, or Icelandic) and English, both written and spoken.
Previous experience in customer service or support roles, particularly in virtual assistance or administrative services.
Strong communication skills and the ability to cultivate customer relationships.
Excellent problem-solving ability and a proactive attitude towards client needs.
Familiarity with customer support software and CRMs is desirable.
Ability to work independently and manage time effectively in a remote work environment.
A keen interest in new technologies and tools that enhance productivity.

Benefits