Offer summary

Qualifications:

Native or near-native proficiency in German., Good command of English., Previous experience in customer service is a plus., Ability to work from home in a quiet environment..

Key responsibilities:

Responding promptly to customer inquiries via email, phone, and chat.

Maintaining a positive and professional attitude toward customers.

Processing orders, forms, and requests, and keeping records of interactions.

Managing a team of junior customer service representatives to ensure customer satisfaction.

Job description

RESPONSABILITIES:

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels email, phone and chat
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensure customer satisfaction and provide professional customer support

REQUIREMENTS: