Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Customer Support Specialist – Topeka, KS at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
- Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding secure and public website(s).
- Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner.
- Technologically savvy and assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience.
- Document calls in detail including concerns, actions taken, and completing templates to ensure all information is captured to engage other teams when needed.
- Interact with team members, management, and customers in a professional manner and adhere to the client’s SLAs and consistently meet production targets.
What we're looking for
- Two or more years of inbound telephone customer service with strong organizational, analytical, critical thinking, and exceptional attention to detail. Maintain confidentiality and comply with the
Health Insurance Portability and Accountability Act (HIPAA). - Prior Help Desk experience is a plus. Successfully resolve moderate technical issues from incoming calls or emails.
- Skilled in solving computer-related and website technical problems over the phone.
- Proficient knowledge of personal computers and applications such as Outlook, Microsoft Word, Microsoft Excel, CRM, and OneNote.
- Excellent time management, verbal, and written communication skills, ability to talk and type simultaneously and ability to multitask in a high paced environment and retain information.
What you should expect in this role
- Office environment located in Topeka, KS – position may be remote initially but will require to work on-site when directed.
- Candidates must be a resident of the State of Kansas and within 20 miles of Topeka Kansas.
- Candidates must be available to work an 8-hour shift as determined by leadership, Monday through Friday.
- A fast-paced environment in an ever-evolving industry.
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The pay range for this position is $41,900.00 - $59,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
