Career Opportunities: Intake Specialist - Hospice (25041)

Housecall Providers https://www.housecallproviders.org/

Housecall Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations.

Our Mission
Improving lives by bringing health care home.

Our Vision
To sustainably transform home-based medicine so all homebound adults and those living with serious illness have access to care that improves their quality of life.

Our Values
Compassion and respect, authentic relationships, collaboration, courage, social justice.

Diversity Statement

We embrace the diversity of our employees, patients, and those who care for them. Through awareness and advocacy, we are working to create health equity by recognizing and reducing barriers that affect non-dominant groups within Housecall Providers and our communities at large.

The quadruple aim is real at Housecall Providers
In home medical care for homebound patients is proven to increase patient comfort, improve health outcomes, reduce health care costs and increase provider/care team satisfaction. Housecall Providers has saved Medicare millions of dollars, while providing better care to our patients, ensuring greater patient comfort, improved health outcomes and care team satisfaction. With the population aging, more people are suffering from multiple chronic conditions and degenerative diseases. This trend will continue as roughly 10,000 baby boomers a day enter the Medicare system.

If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.

Job Summary

This position is responsible for receiving and processing new patient referrals, as well as assisting office/administrative needs.  Also, this position works with our referral sources (e.g., patients, family, case managers, facilities, clinics, etc.) and nursing supervisor to screen and triage potential new patients and assigns new and established patients to clinicians.

Essential Responsibilities

• Administer all aspects of the patient intake process by receiving and processing all incoming referrals; collaborate with clinicians and/or supervisor to gather necessary information to determine appropriateness for services. 
• Oversee mailing and faxing of intake forms, tracking status, receipt of past medical records, obtaining insurance information and coordinating with billing for verification.
• Assist with completion of intake forms, medical records and identification of persons to be present at initial visit, notifies patients of pending admission.
• Manage referrals and communicates at regular intervals with patients and families and/or referral source to support excellent customer service and update requests.
• Help ensure a smooth transition of patients into Housecall Providers, interacting with other internal and external care teams as needed.
• Work closely with clinicians and/or supervisor to assign new patients to clinical team members.
• Enter and review documentation in the electronic medical records, assuring accuracy, completeness and compliance with regulations.
• Assist with routine requests from clinical staff (i.e., faxing records, ordering DME, obtaining signed orders).
• Provide back up for other intake positions when needed.
• Perform other duties as assigned.
• Maintain patient/family and staff confidentiality in compliance with HIPAA laws.
• Participate in the coordination of the patient’s care in accordance with professional standards of practice.
• Practice within the scope of license, certification or registration, where applicable, and as required by law and regulation.
• Develop and maintain professional boundaries with all patients/family/caregivers.
• Maintain agreed upon work schedule and meet deadlines for completion of work.
• Serve as an ambassador for CareOregon and Housecall Providers at all times.
• Demonstrate cooperation and teamwork and maintain collaborative relationships with all levels of staff and community partners.
• Participate in orientation of new employees or volunteers when requested.
• Attend staff and mandatory in-services meetings, as required.
• Familiar and comfortable with a person-centered approach to communication, education and care planning. 
• Maintain patient and personal safety regarding occupational health and safety and participates in safety program, as requested.
• Participate in performance improvement efforts to continually assess and improve quality of care, as requested.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 3 years’ experience working in a healthcare setting, preferably a primary care clinic, home health, or hospice setting
• Experience must include working directly with patients gathering health information or providing care

Preferred

• Certification in medical services, healthcare, social work, human services, or related field
• Experience working in a hospice organization performing administrative tasks and intake

Knowledge, Skills and Abilities Required

Knowledge

• Knowledge of anatomy and medical terminology
• Knowledge of Federal, State and Local regulations, and HIPAA privacy rules and regulations

Skills and Abilities

• Advanced computer skills, including working knowledge of Microsoft Office system
• Excellent communication, organizational and time management skills
• High degree of professionalism and customer service
• Willingness to seek support from clinical staff and/or supervisors with questions or in the event of complex situations
• Ability to work independently in a fast-paced, evolving, multi-faceted environment by being flexible and adaptable
• Ability to work under pressure to meet deadlines
• Ability to plan, prioritize and coordinate multiple projects or tasks
• Ability to work flexible hours, including occasional weekend daytime shift as needed
• Ability to take initiative and work both independently and collaboratively, including interaction with various departments throughout the organization
• Ability to establish and maintain effective working relationships with diverse patients, staff, peer groups, and varied agency representatives
• Ability to adhere to organizational standards, policies and procedures
• The following cognitive or mental requirements are necessary on a daily basis:

• Critical thinking
• Reading, writing, mathematics
• Drawing conclusions from written or computer-generated materials
• Implementing recommendations by coordinating people and/or other resources
• Developing plans, procedures, goals, strategies or processes
• Clear verbal articulation
• Ability to manage conflict situations
• Ability to tolerate and manage stress and grief

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day

• Ability to lift, carry, bend, and/or pinch small objects for at least 3 hours/day

Working Conditions

Work Environment(s):        ☒ Indoor/Office    ☐ Community      ☐ Facilities/Security     ☐ Outdoor Exposure

Member/Patient Facing:    ☐ No                          ☒ Telephonic        ☐ In Person

Hazards:  May include, but not limited to, physical and ergonomic hazards.

Equipment:  General office equipment

Travel:  May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

Work Location: Office setting

Schedule:  Position may occasionally work longer than 8 hours/day

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.