Offer summary

Qualifications:

Proficiency in Italian (C1) and English (C1) is required., Experience in customer service or sales is preferred., Knowledge of MS Office and good computer skills are necessary., Motivated and enthusiastic personality with soft skills..

Key responsibilities:

Providing customer service via chat, email, and phone.

Answering incoming calls and meeting set targets.

Following company policies to ensure quality.

Performing daily tasks efficiently and achieving customer satisfaction.

Job description

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🚀 Join our team at Foundever! 🚀

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

🌟 Customer Service Specialist with Italian 🌟

Location: Warsaw

Your daily tasks:

✅ Providing the highest level of customer service (Chat/E-mail/Phone);

✅ Answering incoming calls and meeting targets set by the customer and management;

✅ Following company policies and procedures, ensuring quality;

✅ Performing daily tasks in an efficient and timely manner;

✅ Achieving quality goals for calls and customer satisfaction.

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What do we expect from you?

🌍 Language: Proficiency in Italian (C1) and English (C1);

💼 Experience: Cool if you have experience in sales;

💻 Technology: Knowledge of MS Office and developed computer skills;

🌞 Personality: Motivated and enthusiastic.

Advantages will be:

📝 Ability to prioritize and plan;

💪 Independence AND ability to work with minimal supervision;

🔧 Ability to solve problems;

🔍 Attention to detail;

🏅 Sales skills;

🤝 Soft skills.

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Working conditions:

📜 Type of contract you choose yourself (freelance contract for students or employment contract);

💰 Basic salary + bonuses;

⌚ Working hours: 9:00 am – 5:00 pm, Monday - Friday (8 hours a day);

🏢 On-site work in our new office in Warsaw

What else should you know?

💸 Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);

💊 We offer private Medicover insurance;

🏆 Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;

📈 Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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