Customer Service Representative

Description

Customer Service Representative

Join the Grenzebach Team

Grenzebach Corporation is a high-tech company focusing on the future of automation, our customers, and our employees. We are convinced that only those who explore new paths and face today's issues with an open mind can actively shape the world.

An open and appreciative culture unites our multinational group of companies. Embark on a new course and join us on an exciting journey that will change global markets from the bottom up. Become part of the Grenzebach family, grow professionally and personally, and accompany our customers on their journey into the world of tomorrow!

Benefits / Perks:

FREE Employee Insurance - Medical, Dental and Vision

FREE Long-Term and Short-Term Disability Insurance

FREE Gym Membership

FREE Life Insurance

20 PTO Days Starting Day 1           

401k with Match

10 Paid Holidays                             

Annual Bonus Opportunity

Employee Assistance Program

Flexible Work Schedule/Remote work options

Job Description:

• Creates and follows up on spare parts and service quotes
• Creates and manages spare parts and service orders from order entry through to invoice creation
• Manages communications with customers using emails, texts, web portals and phone calls
• Builds customer rapport and manages customer relationships and accounts relating to order processing
• Provides issue resolution relating to customer orders
• Supports the Parts and Services team to meet proposal deadlines, to satisfy customer requests and to achieve internal sales and margin targets  
• Communicates and builds relations with internal departments such as Purchasing, Planning, Manufacturing and Logistics to monitor parts status and timely order fulfillment   
• Follows internal processes using corporate systems such as SAP and Customer Relationship Management (CRM)
• Highly motivated with a strong work ethic and drive for results
• Exceptional written and verbal communication skills to effectively interface with internal departments and customers
• Ability to efficiently organize workload and complete tasks in a timely manner
• Attention to detail is paramount in reviewing purchase orders, quotes, policies, and work instructions
• Strong issue solving thought processes from identification through to resolution
• Ability to read and decipher parts within technical plans, drawings, or models is a plus
• Ability to work independently and within a team
• Hands on experience with ERP and CRM systems is a plus
• Proficient in Microsoft Office, computer and keyboarding

Qualifications

Requirements:

• High school diploma or GED
• Technical experience or degree is a plus
• 3+ Years of Experience in a Sales Support or Customer Service role