Implementation Consultant

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

We are seeking an experienced clinical professional with a strong background in home health or hospice EMR/EHR systems to join the MatrixCare team as an Implementation Consultant. In this client-facing role, you will support the implementation and adoption of MatrixCare software through consultative training, clinical process alignment, and ongoing support.

Let's talk about responsibilities:

• Perform consultative client support regarding the use of the MatrixCare software and establishment of clinical processes.
• Partners with the MatrixCare customer to help implement, train, and consult as appropriate.
• Meets client implementation & training schedule deadlines
• Provides just-in-time and ongoing application training/review as needed in client calls
• Simultaneously works on multiple client implementations
• Builds organizational process definition with client to ensure smooth implementation and ongoing management using the application.
• May write and update training material as needed as part of the MatrixCare Community ongoing content development.
• May be required to develop and maintain follow-up plans to help implement and transition the MatrixCare solution into a hospice or home health organization.
• With assistance from the Project Manager, adjusts project plan to adapt to clients’ needs and issues, but works the project to result in outcomes consistent with targeted best practices identified by MatrixCare.

Let's talk about qualifications and experience:

• Prior clinical work as an RN or LPN with EMR / EHR experience in either the home health, hospice, or private duty industries is preferred.
• 5-10 years of project management, or training, or consulting and client support experience.
• Prior experience with use of a Clinical Information Systems and staff training.
• Ability to drive projects and meet critical deadlines.
• Attention to detail, professional presentation skills and ability to work with complex project.
• Excellent written and verbal communication skills and interpersonal skills
• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
• Candidate must be able to work in a fast-paced, collaborative, project-oriented environment.
• Approximately 50% overnight travel is required for onsite client consultation of software conversion and/or implementation experience 

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: $72,000 - $107,000

​For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.