ServiceNow Business Analyst

Job Title: ServiceNow Business Analyst
Position Type: 6-Month Contract (Possible Extension)
Location: Remote
Salary Range: $45-$50 per hour on W2
Job ID#: #12345

Job Description:

• Overall, the business analyst will be involved in numerous activities throughout the organization on different levels.  Specified below are some of the most important activities and deliverables you will be required to produce:
• Job specific activities and deliverables that our senior business analysts are to execute:
• Organize and facilitate process review sessions with SMEs/stakeholders
• Perform complex business and systems analysis work and conduct requirements gathering/analysis following the Agile methodology
• Perform impact analysis/assessment of the current business processes, understand best practices, identify gaps, define future state business and system process flows
• Mapping of customer journeys
• Identify risks within the product, people, process and systems 
• Preparing/reviewing user acceptance test scenarios and scripts
• Support user acceptance testing and defect analysis 
• Review training material/work instructions for users together with process and product owners

Required Skills:

• 3+ years’ experience as a business analyst in a business change and optimization environment
• 3+ years’ experience in business product & process modeling within business lines
• 3+ years’ experience working in an agile software development life cycle process, including requirements gathering, design, implementation, release, in-life support, and product change management preferred
• Development methodologies for processes, products, and services in a B2B environment
• Interacting with the business to create and translate user stories and business requirements
• Business process modeling using different BPM Modeling tools (e.g., BPMN 2.0) 
• Experience using mainstream development methodologies e.g., waterfall and agile 
• Expert-level diagramming (Visio/Gliffy)
• Experience in creating (business) use cases (UML 2.0+)
• Experience with the ServiceNow platform
• Experience with the ITIL framework and/or similar frameworks

Desirable Skills (Differentiators)

• Data Centre / Data Centre options experience/exposure a strong plus
• Experience deploying ServiceNow.

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About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.