Data Insights Analyst - Operations Transformation

Job Title

Job Description

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser-focused on increasing the number of active clients we serve to drive sustainable growth.

Your team

The wider Trading & Operations Transformations Team is spearheading the digital transformation of our Global Operations department, with Insights playing a critical role in unlocking data-driven intelligence that empowers strategic decision-making and accelerates operational excellence within the team and beyond.

Your role in the Team's Success

Analyse and monitor operational performance metrics to drive efficiency improvements and enhance service delivery across operations in IG Group. You will be embedded within the Trading and Operations Transformation team, working closely with Client Servicing, Payments, and Onboarding functions to identify opportunities that deliver tangible business value.

You will be an analytical voice within Operations, proactively identifying performance trends, bottlenecks, and improvement opportunities whilst collaborating with cross-functional teams, including Analytics Engineering and Data Engineering, to translate insights into measurable operational impact.

What you'll do

• Track and analyse operational performance across client servicing, payments, and onboarding operations

• Collaborate with Analytics Engineering and Data Engineering teams to develop and maintain comprehensive dashboards monitoring operational KPIs and beyond

• Drive cross-functional initiatives by providing analytical support for operational transformation and efficiency projects

• Proactively identify operational inefficiencies and quantify the impact of process improvements

• Generate actionable insights on process optimisation and automation opportunities

• Present findings and recommendations to senior stakeholders, translating operational data into clear business cases

What you'll need for this role

• Proven experience in operational analytics, business intelligence, or performance analysis

• Strong understanding of operational processes with the ability to connect metrics to business outcomes

• Self-starter mentality with demonstrated ability to identify and analyse opportunities independently

• Proficiency in SQL (experience with Google BigQuery preferred) and advanced data visualisation tools (Tableau, Looker, or similar)

• Advanced Excel skills, including pivot tables and complex formulas

• Experience analysing operational workflows and service delivery metrics preferred

• Knowledge of financial services operations preferred

• Excellent stakeholder management skills with the ability to influence decision-making through data-driven insights

• Strong business partnering skills with analytical curiosity and a proven track record of turning data into actionable improvements

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:

• Competitive base salary

• 12% Flexible Benefits Package

• Matched giving for your fundraising activity

• Flexible working hours and work-from-home opportunities

• Performance-related bonuses

• Pension, insurance and medical plans

• Career-focused technical and leadership trainings in-class and online, incl. unlimited access to LinkedIn Learning platform

• A day off on your birthday 

• Two days’ volunteering leave per year

Learn more about the Perks here!

Join us for this exciting journey.

Apply now!

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