Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Gosford, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Case Manager, you’ll support people recovering from workplace injuries by managing claims and staying in touch with injured workers, employers, and health providers. You’ll be part of a supportive team environment, with access to experienced specialists and leaders who are there to guide you.

This is an entry-level role, so prior experience in workers compensation or case management is not required. If you bring strong customer service skills, a great attitude, and a willingness to learn, this is a genuine opportunity to build a meaningful career.

This will be a full time, Permanent position based in the Gosford office, with flexibility to work from home up to 3 days after training.

YOUR RESPONSIBILITIES

• Deliver empathetic, customer-first service to injured workers and employers, ensuring they feel supported every step of the way.
• Managing a portfolio of claims with care and efficiency, ensuring compliance with legislation and internal guidelines.
• Communicating clearly and confidently while providing accurate, easy-to-understand information entitlements, responsibilities, and next steps.
• Participating in case reviews and meeting, including face-to-face discussions and case conferences to ensure best outcomes for your clients.
• Spot potential issues early and take action to keep things moving smoothly for the worker and everyone involved.

ABOUT YOU

• Previous customer service experience within a medical, hospitality, retail or corporate field is highly desirable.
• A people first attitude with a willingness to make a difference and go above and beyond for customers.
• The ability to multitask and juggle conflicting priorities in a fast-paced environment.
• Thrive on working in a team environment and contributing to a positive and collaborative culture.
• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
• High attention to detail and organisational skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.