Offer summary

Qualifications:

Bachelor's degree is required., Minimum of 2 years experience in a related field or BPO., Knowledge of SAP or ERP applications is preferred., Strong communication skills and customer service orientation..

Key responsibilities:

Manage all aspects of assigned accounts, including order fulfillment and issue resolution.

Act as the primary liaison between customers and internal teams.

Monitor and resolve order delays, billing issues, and incomplete orders.

Provide excellent customer service through calls and emails.

Job description

Main POC VH: Lovely Bautista

Key Areas of Accountability :

Responsible for all facets of assigned account management including, but not limited to, order fulfillment, open order management, service issues and resolution, while acting as primary liaison between customers and other areas of business.
Review and maintain open orders to quickly resolve delivery blocks, billing blocks, and incomplete order status, etc. Provide accurate documentation of all delays and changes made to an order.
Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner.

Knowledge & Experience: