Customer Support Specialist - Full Time, Remote (Little Rock, Arkansas)

Company:

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

Job Responsibilities:

• Provides administrative support for client claims
• Maintains Claim Databases
• Sets up all new claims within the required time frame
• Answer all phone calls for client programs
• Provides follow up to all open claims in client systems and claim files
• Fills in on other programs when needed
• Attends monthly team meetings
• Other duties as assigned

Qualifications:

• High School Diploma or Equivalent required
• Bachelor’s degree is preferred
• Proficient in Microsoft Office 

Competencies

• Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.
• Excellent time management skills
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.
• Must be available to work between the hours of 10am and 7pm

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.