Release Manager I

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Objective of the Position:

Plan, coordinate and lead all activities related to software releases (core and custom), ensuring controlled, documented execution with no negative impact to the business. Lead release management from planning to Go-Live, working collaboratively with Development, QA, Delivery, DevOps, Product Team and Project Management teams. Perform as a key member of the team delivering Retail Point of Sale software.

Main Responsibilities:

• Plan and coordinate all activities associated with software releases: hotfixes, patches, planned releases.
• Negotiate and validate deployment windows with internal and external stakeholders.
• Develop and maintain release schedule, ensuring alignment with project timelines and business needs
• Ensure proper integration and communication with Technology and Operations areas.
• Identify, document and mitigate risks related to releases.
• Oversee the preparation and execution of builds together with the DevOps / Operations team.
• Coordinate Go-Live activities including execution of deployment checklists.
• Ensure the publication of clear and complete release notes.
• Maintain centralized documentation of processes and policies associated with releases.
• Continuous improvement of automation and version control processes.
• Manage dependencies between different components or modules of a release.
• Assist with other related areas across POS Delivery team as required

Position Requirements:

Educational Background: Professional degree in Computer Engineering, Software Engineering or related field.

ITIL, DevOps, SCRUM, PMP or other related certifications desirable.

Experience: 5+ years in IT project management, DevOps, release management or related areas.

Experience leading deployment and release processes in agile and/or traditional environments.

Knowledge technical tools for Cloud technologies, Release Management and Release Automation (e.g. Jira, Jenkins, AWS, GCP, Azure DevOps, GitLab CI/CD, etc.).

Experience with versioning, change control and technical documentation.

Key Skills: High capacity for planning, organization and coordination.

Cross-functional leadership and management of multiple teams.

Orientation to continuous improvement.

Effective communication with technical and non-technical areas.

Conflict resolution and risk-based decision making.

English proficiency.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.