Director, Revenue Cycle Operations

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Director of Revenue Cycle Operations, you will partner with Executive level client counterparts to deliver huge operational results. Every day you will translate your industry expertise into strategic vision and generate client buy-in while driving your team to perform at a high level with superior outcomes. To thrive in this role, you will participate in R1 strategy development as a thought leader and content expert, while focusing on development, performance and growth of your all-star team.

Here’s what you will experience working as a Director of Revenue Cycle Operations:

• Partner with Executive level client counterparts to align operational objectives.

• Proven leadership experience in healthcare revenue cycle management, with a focus on patient financial services.

• Demonstrated ability to develop and execute strategies that improve patient engagement and overall patient experience.

• Strong track record of identifying revenue opportunities and implementing initiatives that drive sustainable financial improvement across the revenue cycle.

• Expertise in managing patient collections including early-out and self-pay workflows.

• In depth knowledge of Coordination of Benefits (COB) denials and resolution process.

• Strong track record of accounts receivable (AR) management, including aging analysis and performance improvement.

• Experience overseeing and reducing uncompensated care, including charity care policy management and bad debt recovery strategies.

• Familiarity with regulatory guidelines impacting patient billing and financial assistance programs.

• Skilled at using data analytics (Excel, PowerBI, SQL) to inform strategy, drive performance, and enhance transparency in the patient financial journey.

• Excellent communication and stakeholder engagement skills, including the ability to influence cross-functional teams and executive leadership.

• Comfortable delivering monthly performance results and strategic updates to client executives and senior stakeholders.

• Proficient in PowerPoint, with the ability to develop compelling presentations and clearly communicate insights.

• Lead, coach and develop on shore and offshore operations teams.

• Drive team performance to high achievement and high-quality outcomes.

• Focus on development, performance and growth of direct reports.

Required Skills:

• 5 years of Revenue Cycle Operations experience

• 7 years of advancing leadership experience

• Strong and broad understanding of Revenue Cycle Operations within a Hospital setting and/or demonstrated, relevant domain knowledge in one or more areas

• Analytical Skills –  Advanced analytical capabilities with expertise in Excel (including pivot tables, VLOOKUP, and macros), PowerBI dashboard development, and SQL for data extraction and analysis; ability to model complex operational scenarios and forecast expected performance.

• Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members in R1’s core values

• Change Management – The ability to guide counterparts through challenging transitions involving new processes, workflows, technologies, or organizational structures.

• Interpersonal Skills – The ability to establish oneself as a peer and trusted partner for our client counterparts.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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