Offer summary

Qualifications:

Nursing degree (RN, BSN, or equivalent) is preferred., Experience with EMR systems, especially PointClickCare., Strong understanding of clinical workflows and documentation., Excellent communication skills and ability to lead client calls..

Key responsibilities:

Assist clients with real-time navigation of EMR systems during calls.

Provide non-technical support based on clinical knowledge.

Escalate technical issues to internal teams as needed.

Maintain documentation of client interactions and FAQs.

Job description

At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.

The Opportunity:

We are seeking a qualified EMR Specialist (PCC) with a nursing background to support our clients in using Electronic Medical Record (EMR) systems, primarily PointClickCare. This voice-based role requires a strong understanding of clinical workflows and EMR navigation, as well as the ability to provide real-time guidance and support to healthcare clients. The ideal candidate will have a nursing degree, excellent communication skills, and experience leading client calls.

This position is remote and offers you the flexibility of working from home.

Key Responsibilities:

Serve as the main point of contact for clients using PointClickCare and other EMR platforms.
Join client calls to assist with real-time navigation of the EMR system and help users locate specific fields or information.
Provide functional (non-technical) support to clients, drawing on your clinical and operational understanding.
Escalate technical issues to the appropriate internal teams as needed.
Maintain clear documentation of client interactions and frequently asked questions.
Ensure high levels of customer satisfaction through professional and timely communication.
Work closely with internal technical and operations teams to resolve client issues efficiently.

Requirements:

Nursing degree (RN, BSN, or equivalent) is preferred.
Experience working with EMR systems, especially PointClickCare.
Strong understanding of clinical workflows and documentation requirements.
Excellent verbal communication skills with the ability to confidently lead client calls.
Fluent in English, with a clear and articulate phone presence.
Ability to explain EMR functionality in simple terms to non-technical users.
Highly organized, responsive, and client-focused.

Service Fee:

Industry standards applicable to the state depending on work experience and level of expertise.

Hours:

US Eastern Standard Time (EST) – 9 AM EST to 6 PM EST

Why Limitlessli?

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

Essential requirements:

You will need to have some essential tools – a reliable computer and noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.

Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application.