Revenue Operations Senior Analyst

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.     

WHO WE ARE:    

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.     

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.    

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.    

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!    

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.   

TITLE: Revenue Operations Senior Analyst 

WHAT YOU’LL DO:  

The Revenue Operations Senior Analyst is a key individual contributor within the Finance team, responsible for  driving efficiency and insight across the revenue lifecycle. This role supports sales, renewals, and forecasting  processes with a strong emphasis on managing the Deal Desk function. It requires close collaboration with Sales,  Finance, and Customer teams to ensure operational alignment and execution. The senior analyst plays a critical role in evaluating deal structures and driving process improvements. A strong focus on analytics, compliance, and cross-functional coordination is essential for success. 

Deal Desk Ownership 

• Manage the end-to-end Deal Desk process for new deals, renewals, and amendments, ensuring alignment with pricing, contract terms, and compliance policies. 

• Partner with Sales and Finance to support deal structuring, approvals, and non-standard terms, while driving consistency and efficiency. 

• Act as a liaison between Sales, Legal, and Finance to ensure accurate and timely deal execution and handoff. 

Revenue Analytics & Forecasting 

• Deliver insightful analysis on bookings, ACV, renewals, and pipeline trends to support strategic decision-making. 

• Build and maintain dashboards, models, and reporting frameworks using Adaptive, Salesforce, and Excel/Google Sheets. 

• Translate data into actionable insights that influence sales strategy and revenue forecasting. 

Process Optimization 

• Evaluate and enhance quote-to-cash processes, identifying areas for automation or simplification. 

• Partner with Finance and Sales Ops to align and improve forecasting, billing, and revenue recognition workflows. 

• Ensuring contracts terms within Salesforce match the signed contract & meet revenue recognition requirements, prior to ingestion by Revenue Team. 

• Assist in providing support for global audits 

Cross-Functional Collaboration 

• Act as a key operational partner to Sales, Customer Success, and Finance, supporting go-to-market execution and performance tracking. 

• Support strategic initiatives such as pricing updates, territory changes, and sales process improvements. 

• Proactively identify process bottlenecks and recommend scalable solutions using system data and stakeholder feedback 

Systems & Tools 

• Operate within and help optimize RightRev (for revenue recognition), Adaptive Insights (for forecasting), and Salesforce (for pipeline and CRM management). 

• Ensure data integrity across systems and support system enhancements or integrations related to revenue workflows. 

WHAT YOU’VE DONE:    

• Bachelor’s or Masters Degree in Business, Finance, Economics, and/or equivalent experience relevant to functional area. 

• 3+ years of experience in revenue operations, sales operations, FP&A, or similar roles in a SaaS or tech-driven organization. 

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS: 

• Familiarity with SaaS business models and metrics (ACV, ARR, churn, etc.) preferred. 

• Understanding of enterprise sales cycles and B2B software contracting preferred. 

• Hands-on experience with Salesforce, Adaptive Insights, and Workday. 

• Strong analytical skills and proficiency with Excel or Google Sheets; able to build and interpret complex models and dashboards. 

• Experience managing or partnering closely with a Deal Desk function and working with contracts, pricing, and approvals. 

• Ability to thrive in a fast-paced, dynamic environment with shifting priorities. 

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:    

Travel: 0-10% 

Location: Remote US (Prefer to have candidate in EST or CST)

Work Authorization: Legally authorized to work in the country of job location.

The Company does not sponsor visa petitions for this position.