Senior Operations Manager | London | £70K

Are you a hands-on, people-focused hospitality leader with a passion for delivering exceptional service in a premium residential setting?

Were recruiting for a Senior Operations Manager on behalf of a prestigious residential estate in Central London. This is a unique opportunity to lead and elevate the guest and resident experience within an iconic and community-focused environment.

The important part

• Salary up to £70,000 pa + bonus
• Excellent training, development and promotion opportunities
• Pension Scheme
• Up to 25 days' holiday 
• Holiday exchange scheme
• Private medical insurance

About the Role

As the Senior Operations Manager you will be the driving force behind a welcoming, polished, and service-led front of house team. From managing the day-to-day concierge and reception services to overseeing team rotas, standards, and performance, you will play a central role in ensuring the estate maintains its reputation for high service standards and resident care.

Key Responsibilities

• Lead, train, and develop a professional front-of-house team, including security, catering
• Ensure a warm and responsive welcome for all residents, guests, and visitors.
• Uphold exceptional service standards and a five-star hospitality approach across all FOH touchpoints.
• Manage team scheduling, performance reviews, and operational rotas.
• Handle resident enquiries, requests, and complaints with empathy and efficiency.
• Liaise with contractors, estate management, and other departments to ensure a joined-up approach to resident services.
• Implement and maintain processes and service improvement initiatives.
• Maintain high levels of discretion, professionalism, and presentation.

About You

• 5+ years experience in a hospitality, concierge, or residential front-of-house setting.
• Strong team leadership and staff development skills.
• Exceptional interpersonal and communication abilities.
• Experience working with high-end clientele or residents.
• Calm under pressure and solutions-focused.
• Comfortable managing rotas, shifts, and performance across a 7-day operational service.
• Proactive, organised, and service-obsessed.

If you are interested in this role, apply today by clicking on the link below and submit your C.V.

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