Offer summary

Qualifications:

Bachelor's degree (BA/BS) required., At least 2 years of experience in call center-style phone support., Excellent verbal and written communication skills., Highly organized, self-motivated, and detail-oriented..

Key responsibilities:

Provide customer support and assistance to prospective and existing customers.

Answer inbound sales and product inquiries, including pricing information.

Communicate product features and benefits via phone and email.

Process customer payments and coordinate support transfers.

Job description

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and detailed individual to join the Membership Sales team to help support our growing number of customers. The ideal candidate will have experience working with customers and responding to incoming inquiries. In this role, you will provide customer support to our Rosetta Stone and IXL users. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects. #LI-RD1

This is a full-time position in our Harrisonburg, VA office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

Provide exceptional service and support to prospective customers
Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
Effectively communicate key product features and benefits to customers via phone and email
Process customer credit card payments
Initiate customer transfers to technical or customer support staff
Complete related projects successfully and promptly

WHAT WE'RE LOOKING FOR

BA/BS Degree
2+ years of experience in call center-style phone support
Energetic, positive, mature person who works well independently and as part of a team
Excellent verbal and written communication skills
Self-motivated, detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.