Offer summary

Qualifications:

Bachelor's degree in a technical field., Minimum two years of experience in customer support or a technical role., Strong knowledge of networking and security concepts., Experience with cloud platforms like GCP, Azure, AWS, or K8..

Key responsibilities:

Provide customer support via phone, email, and chat.

Document case activities and interactions clearly.

Work with research and development teams to identify root causes and solutions.

Contribute to knowledge base with articles, guides, and videos.

Job description

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

About the Role

We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in the West Coast and occasional travel may be required.

What are we looking for?

Cloud experience (GCP, Azure, AWS, K8)
Bachelor degree in a technical field
Minimum two years experience in customer support or a customer-facing technical role
Strong network and security knowledge
Training delivery experience an advantage

What will you do?

Provide phone/email/chat-based customer support to our growing customer base
Document case activities and interactions with clear and concise information
Strive to resolve customer issues based on SLAs
Document case activities and interactions with clear and concise information
Maintain excellent customer satisfaction through means of professional, proactive and personal service
Work closely with our researches and development teams to determine root cause and possible solutions
Contribute to our knowledge base by creating solution articles, how-to guides and videos

What skills and knowledge should you bring?

Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills
Experience with endpoint and server-based security solutions is desired
Experience with host base security solutions is desired
Proficient in Windows, Mac, and Linux (mobile platforms a plus)

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Flexible Work Shifts Required (including weekends and holidays)
Paid Company Holidays
Paid Sick Time
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range

$92,000—$120,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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