Offer summary

Qualifications:

Degree in a relevant field or equivalent work experience/certifications., Hands-on experience with IT support, including helpdesk and hardware maintenance., Excellent communication skills, both verbal and written., Familiarity with cloud and on-premises products from Microsoft, Atlassian, Slack, and Google..

Key responsibilities:

Provide first-level IT support to staff at all levels.

Manage and maintain Redwood's IT equipment and infrastructure in India.

Monitor and resolve issues reported to the service desk, escalating as needed.

Support employee onboarding, offboarding, and user training on various tools.

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are looking for an IT Operations Analyst with good technical problem-solving skills but must have good interpersonal skills as they will interact with individuals from various departments and executive levels.

This role will be hybrid and must be able to commute to our Hyderabad office 5 days a week.

Manage Redwood’s IT Equipment and Infrastructure located in India.
Candidates must excel at communications as they will provide first-level support to individuals or staff at all levels. A successful candidate will have a firm understanding of IT methodology and solutions, be forward-thinking, and be able to assist and collaborate with other remote members in IT.
Monitor Redwood’s service desk and resolve or escalate issues in accordance with established service level agreements (SLAs).
Provide daily support and maintenance of the computing environment to users by analyzing and resolving reported technical problems.
Develop, update, and execute maintenance schedules for end-user systems along with maintaining local and remote inventories.
Perform hardware (desktop, laptop, mobile device, printer, server, and peripherals) deployments, maintenance, and support.
Support employee onboarding & offboarding.
Assist or train users on the use of productivity tools, in-house developed software, and/or cloud/SaaS-delivered solutions.
Develop and maintain training materials for end-user applications in multiple formats including online/wiki, printed, and video.

YOUR EXPERIENCE

Directly related work experience in a computer operations environment providing IT Helpdesk, IT/Technical Support, and the configuration and maintenance of end-user and small computer equipment
Must have excellent communication skills, encompassing verbal, written, and documentation skills.
Ability to create, maintain, and update documentation pertaining to desktop support processes, system configurations, and end-user instructions.
Ability to work on-site, interacting and supporting both other team members and end-users.
Ability to work with minimal supervision and problem-solve but escalate and seek assistance when appropriate.
Ability to work and think effectively under pressure and accurately prioritize and complete tasks within established timeframes.
Degree in a relevant field is desired; equivalent work experience or certifications are required
Hands-on familiarity with cloud and on-premises products from Microsoft, Atlassian, Slack, and Google.
Hands-on familiarity with security controls on end-user systems.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com

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