Operations Coordinator

OUR COMPANY 

Teacher absences result in vast amounts of lost learning time for students, particularly in under-resourced schools. Kokua solves this problem by bringing together a growing network of passionate guest educators who are dedicated to leveraging this time with students.  With the pandemic only exacerbating teacher shortages across the country, Kokua is on a mission to help schools expand the pool of teachers available to meet the academic, social, and emotional needs of students. We believe that proximity is power and one role model can change a life forever.  Join a dynamic, driven team looking to make a lasting impact for youth.

Kokua was started in Chicago in 2011 by former teachers and now services nearly 800 schools. We were recognized on the Forbes 30 Under 30 Education list and we have exciting growth plans ahead in the coming years. This is where you come in.

YOUR ROLE 

Support our Guest Teachers with integrating into schools and classrooms through timely and  effective communication, onboarding and managing school assignments.  Ensure Guest Teacher has the information necessary to provide a stellar experience to our School Partners and make a lasting impact on students.  Receive and handle Guest Teacher issues or complaints and respond appropriately.

This is an entry level position with a salary range of $50-55K per year. This role is currently remote.

YOUR RESPONSIBILITIES

Manage data systems

Update and regularly review dashboards and other systems data. Efficiently and concisely communicate data across teams. Maintain meticulous records and ensure that 100% of stakeholders receive communication within 24 hours. Master our internal systems including Zendesk, Frontline, and Paylocity to best support stakeholders with support inquiries. 

Create a welcoming environment 

You are responsible for setting a positive tone with Guest Teachers and school partners in a fast paced environment, and can find creative strategies to retain, engage and optimize Guest Teachers. Responsible for Guest Teacher Orientation, you communicate professionally and succinctly while maintaining engagement through consistent communication and follow ups

You are charismatic, compelling, and have the ability to network and provide the highest levels of customer service. You are warm, friendly, efficient, and detail oriented!

WHO YOU ARE

• Dedicated to meeting the expectations and requirements of internal and external customers. With a customer focus, able to gain the trust and respect of Guest Teachers and School Partners.
• A self starter, organized, pays attention to detail; proactive; pleasant and fun to work with.
• Process oriented to ensure clarity in communication, efficiency, accuracy and replicability. 
• Efficient communicator (written and verbal); responds quickly and ability to type 60 wpm efficiently
• Strong team player willing to do whatever it takes to get the job done.  No job is too big or too small.
• Motivated, Hungry, wants to make an impact.
• Able to work across functions and teams within the organization.

QUALIFICATIONS

• Bachelor’s or equivalent work experience
• Bilingual in English/Spanish preferred
• 0-2 years of work experience or professional internships
• Strong written and verbal communication skills
• Proficiency with Excel, Google Docs, Outlook, Salesforce

Everything we do is driven by the belief that every child, given the proper learning environment, has a unique and powerful gift to share with the world.  We believe that exposing children to positive adult influences exponentially increases the likelihood of this outcome.  If you’re looking for impact, and hungry to grow within a rapidly growing organization, we encourage you to apply!