Director of Product, Payments

InvoiceCloud is seeking an experienced Director of Product, Payments to lead our long-term payments strategy and play a pivotal role in shaping the future of our payment processing capabilities. As a key member of the Product Management team, you will work cross-functionally with leadership, R&D, and external partners to drive innovation and deliver an exceptional payment experience for our billers and payers. 

This role requires a strategic thinker with deep payments expertise, strong leadership skills, and a passion for delivering impactful results in a fast-paced, collaborative environment. 

Key Responsibilities 

1. Develop and Execute a Strategic Payments Vision

• Define and communicate a comprehensive three-year payments strategy, including an annual Product Roadmap in collaboration with the R&D team. 

• Regularly update the strategy to reflect emerging trends, technological advancements, and business needs. 

• Establish and monitor key payments metrics, crafting initiatives to optimize performance. 

1. Lead Payments Product Management Efforts

• Manage and mentor Product Managers overseeing Payments scrum teams, fostering growth and excellence. 

• Guide discovery processes, create business cases, and prioritize projects to refine the Product Roadmap. 

• Provide oversight and feedback on project scopes, ensuring alignment with strategic objectives. 

• Conduct deep-dive education sessions to equip Product & Engineering teams with the expertise to deliver high-quality payments solutions. 

1. Partner Relationship Management

• Serve as the primary liaison with key payment partners, including Chase Paymentech, PayPal, and American Express. 

• Collaborate with internal teams on contract negotiations, pricing strategies, and partnership expectations. 

• Align partner roadmaps with InvoiceCloud’s roadmap to drive mutual success. 

• Coordinate and manage necessary network updates to maintain compliance and operational excellence. 

1. Payments Thought Leadership

• Stay ahead of market trends, technologies, and innovations to position InvoiceCloud as a leader in payments. 

• Share insights and educate R&D teams to ensure roadmap alignment with industry developments. 

• Represent InvoiceCloud in external thought leadership activities, enhancing the company’s presence and credibility. 

1. Advocate for Biller and Payer Success

• Develop a deep understanding of biller and payer workflows to identify pain points and opportunities for improvement. 

• Drive initiatives that enhance overall satisfaction and engagement for all stakeholders. 

Qualifications 

Education: Bachelor’s degree in a quantitatively oriented field is required; advanced degrees in business, technology, or a related field are a strong plus. 

Experience: 

• 10+ years in a Payments role in Product, with a proven track record of success in roadmap execution and leadership, combined with growing scope of responsibilities. 

• Hands-on experience working with payment processors like JP Morgan Chase is highly desirable. 

• Demonstrated ability to build and execute long-term payments strategies. 

Leadership: Skilled in managing and mentoring teams, with a passion for developing high-performing Product Managers. 

Mindset: Entrepreneurial and detail-oriented with an owner’s mentality; driven by a passion for payments and customer satisfaction. 

Communication: Exceptional written and verbal communication skills; adept at articulating strategic visions and technical details to diverse audiences.