internal product specialist

POSITION PROFILE (Basic Purpose of the Position)
Product sales specialist for Capital equipment.

Major Job Duties and Responsibilities (List in order of importance)

Towards customers
Should towards customers always act as a representative of VWR in total and put VWR interest first regardless of who or what is being discussed. “We are VWR”.
Understanding customer needs and developing new business opportunities
Perform qualified need assessments through customer visits or according to customer requirements reg. technical specifications, installation/training requirements and user interface.
Drive sales process by demonstration at customer site alt. manufacturer site to ensure acceptance of technology benefits and needs.
Ensure that our quotations follow company regulation reg. pricing, content and conditions.
Ensure quotations are submitted according to customer expectations of time frame.
Ensure pro-active customer follow-up on submitted quotations.
Ensure we understand customer requirements reg. service and support and that we communicate prices and offers for all suitable enhanced services that supports the products.
Comply to customer’s visiting requirements prior to and/or at entry of customer facility.
Use our customer complaint function to secure full documentation of each product related complaint.

Towards products
A general understanding of VWR assortment.
A specialist understanding of products related to the business area.
Ensure that the company is updated on any product quality issues by reporting warranty issues to manager.
Ensure all sales technical documents are current according to manufacturers’ current recommendations.
Attend all relevant product trainings in-house and externally where ever suitable.

Towards market
Report all major actions from competitors that may affect our sales tactics.
Qualified need assessments according to customer requirements reg. Technical specifications, installation/training requirements and user interface.

Towards company
Ensure compliance with VWR’s vision, mission and values.
Ensure compliance with VWR’s strategy, policies and objectives.
Ensure compliance with relevant local and international legislation around Sales.
Ensure compliance with Integrated Management System (IMS) and CRS.
Participates in regular in-house training and sales meetings.
Ensure development of competencies and procedures in order to maintain an updated and smooth business acumen.
Ensure daily work fulfills all company documentation and processes.
Ensure customer price with maximum profitability for VWR
Product specialists shall cooporate with other teams within VWR to deliver the best solution ot the customer.
Product specialists shall communicate crucial information regarding customers to other functions within VWR as well as act on information given from other functions.
Update the CRM system with information in accordance with the given process.
Follow up on leads generated in Cention or 0365 and othervice with product support and sales according to VWR sale process
Making a regular planning for customer visits in accordance to overall time plannig including response to incoming leads.
Working through complaint handling for all customer complaints for full documentation.
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AUTHORIZATION (what can be signed off)
Authorization in accordance with current DoA.

Qualifications (Education/Training, Experience and Certifications)
Prior experience of B2B sales and/or services for capital equipment.
Prior experience of equipment and instruments in laboratory environment.
or trained chemical engineer min. Bsc. Degree.
or trained in sales (eg. IHM Business School).
Prior experience of travelling on duty with overnights is required.
Driving license is required.

KNOWLEDGE, SKILLS AND ABILITIES (Those necessary to perform the job competently)
Job Competencies:
Sales & Services / Individual Contributor / Manager / Executive
Result driven
Customer oriented
Technical background to fully understand lab euqipment or commersial background of sales process with quotations, negotiations.
Strong team player
Business acumen
Great communication skills written and verbally both in Swedish and english
Complies with the competencies of VWR: developing people, analytical & critical thinking, collaboration & teamwork, continual improvement & innovation, customer focus, driving results
Aibility to work with complex technical soltions in combination with commercially complex quotations.
Planning actions and ensure fulfilment of own IOP objectives –with strong product related sales/cost.
Ability to gather data, evaluate and implement appropriate actions, review and taking corrective actions in timely manner to meet objectives.
Building effective internal relationships to increase interaction, transparency and efficiency over multi functional teams.
Optimizing procedures to ensure efficient use of time and resources to ensure maximum own time on customer sites/customer visits.
Working on selling our total offer of equipment/instrument together with enhanced service offers.
Focusing on long term profitable growth of customer relationship.



ENVIRONMENTAL Working Conditions & PHYSICAL EFFORT (Under Typical Conditions)
The “Risk and Environmental Assessment” is to be found in the Management system on the Intranet.

All Associates are expected to contribute to a healthy and safe working environment and to follow all fire- and safety rules/regulations set out by VWR and local law.

WORKDAY REGISTRATION
CC Activity Class:

Global Job Classification Code:

Job Family:



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a j

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.