Job description

Objective:

Provide application support, participate in application customization and integration, user training, installation, implementation support and maintenance to ensure the system availability as per agreed SLA.
Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager/SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.

Responsibilities:

Perform planning/enhancement of Group IT solutions architecture
Perform development and control best-of-class applications development and management methodologies

Perform the development of enterprise class applications and integration in line with Group IT solutions architecture
Support of IT application development functions (plan, organize, outsource management and monitor development projects according to set standards)
Operational efficiency of applications delivery
Manage opportunities to improve / enhance existing systems
Services include application customization and integration, user training, installation, live implementation support and maintenance.
Application customization includes analysis of customization requests and writing of amendment/program specifications, designing, coding and testing of complex programs.
Manage and resolve application issues
Manage production system SLA
Provide post-implementation support to the business users related to their areas of supports.
Ensure compliance to all processes, audit and risk matters in the execution of user story.