Manager Field Technical Service

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

The Field Service Manager is responsible for the base business retention she/he will work closely with Sales team to arrange tailor made plan to improve the customer satisfaction.  She/he will be also responsible to improve the Technical and Soft skills of her/his team ensuring the best-in-class support. Support the Customer Care Organization to become in creating adding value to customers being perceived as partner to improve the Lab performances.

This position reports to the Senior Manager Service Operations and is part of the Customer Care Organization, working remotely to cover UK Southwest area.  

In this role, you will have the opportunity to:

• Build up the best class support in your area from technical and application prospective

• Work with Sales in supporting the base business retention.

• Provide the right support to customers according with the contract specifications and the priority.

• Arrange internal training for engineers.

• Support filed from the admin standpoint (installation, daily routine and deinstallation)

The essential requirements of the job include:

• Leadership attitude, able to drive people creating the culture of strategy execution

• Ability to work in team with a strong focus on problem solving.

• Relations with TPP Provider. Resources, Water System, UPS…

• Approval of invoices and order generation.

• Ability to work flexible hours as business needs. Support the on-call duty service during weekends.

• Schedule and communication of the vacations period for the team.

• Take care of the legal labor time utilizations for each member of the team and generating countermeasures for negative trends.  

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel. Travel required for about 60% (15% Outside the country)

• Must have a valid driver’s license with an acceptable driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.

It would be a plus if you also possess previous experience in:

• Bachelor’s degree in engineering, Biomedical Science, or a related field. Advanced degree or certifications in management are a plus.

• A proven background in field service, with at a managerial role.

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care programe or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.