Service Support Associate

[Introduction of ZEISS Group & ZEISS Korea]

The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semiconductor technology, industrial quality and research, medical technology and consumer optical technology. The history of the ZEISS group, which began with the founder of Carl Zeiss in 1846 based on the entrepreneurial spirit of “combining theory and practice”, has established itself as a pioneer in the field of optics through ceaseless exploration of the field of optics.

ZEISS Korea has played a key role in the Korean market for the past 40 years. For ZEISS, the Korean Market is One of the Top 5 Global Sales Markets, providing products and services from five business areas to Korean customers:

• Semiconductor Manufacturing Technology
• Industrial Quality Solutions
• Research Microscopy Solutions
• Medical Technology
• Vision Care (Consumer Markets)

[Employment Conditions]

• Division: Research Microscopy Solutions (현미경솔루션사업부)
• Job Title: Service Support Associate
• Contract: Fixed term (1yr)
• Location: Seoul

Key Responsibilities:

• Execute and manage key service order processes to help achieve revenue goals.
• Input and manage customer data in the CRM system.
• Manage sales of microscopy accessories through distributors.
• Identify and lead process improvement initiatives for greater service efficiency.
• Support Field Service Engineers during customer site visits, including inspections, equipment repairs, and replacement of consumables.

Qualifications:

• Bachelor’s degree
• Entry-level or up to 3 years of relevant experience
• Strong sense of responsibility and a solid work ethic.
• Enjoy working as part of a team to reach shared goals.
• Effective communicator who can coordinate with various internal functions.
• Proficient in Excel / Google Sheets and comfortable working with data.
• Basic English communication skills.

Your ZEISS Recruiting Team: