Job description

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Customer Service Representative
Location: Hybrid - Makati Office (1-2 times weekly)

About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

JOB OVERVIEW
A project administrator is responsible for scheduling meetings, recording decisions, and breaking projects into manageable tasks. They create and update workflows, analyze risks, and prepare documentation. They also monitor project progress, address issues, and coordinate quality controls. Additionally, they act as the point of contact for all project participants and track project performance.

DUTIES AND RESPONSIBILITIES

Experience in high-volume calls and multitasking
Break projects into doable tasks and set timeframes and goals.
Email management
Order management in an internal system
Customer updates
Create and update workflows if needed.
Prepare and provide documentation to internal teams and key stakeholders.
Retrieve necessary information (e.g. user/client requirements and relevant case studies)
Monitor project progress and address potential issues.
Support Customer Experience Team by taking inbound/making outbound calls to assist clients with general enquiries.
Monitor project progress and address potential issues.

QUALIFICATIONS

Highly organized
Ability to manage time efficiently
Experience in HubSpot
Order management experience is preferable
Australian client experience is a plus

What's in It for You:

Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
Dynamic Open Spaces: Conducive for productivity and creativity.
State-of-the-Art Security: Ensuring your safety and peace of mind.
Game Rooms: Take a break and unwind with our recreational facilities.
Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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