Offer summary

Qualifications:

Organized with strong communication skills., Personable and passionate about helping others., Ability to build relationships with healthcare professionals and families., Committed to confidentiality and patient dignity..

Key responsibilities:

Coordinate with hospital discharge teams and care homes to source care packages.

Communicate regularly with clients, families, and healthcare providers to facilitate discharges.

Organize caseloads based on patient needs and priorities.

Support families during discharge processes to ensure smooth transitions.

Job description

Care Liaison Advisor

Xyla Community Services (part of Acacium Group)

Hybrid model with regular on site work at James Paget Hospital (NR31 6LA)

Full Time with regular weekend work

6 Months Fixed Term Contract

£25,000 per annum

Unlock your potential:

Are you organised, personable, and passionate about helping people? If you thrive on building relationships and delivering exceptional customer service, we have an exciting opportunity for you!

We are looking for a Care Liaison advisor to join our team, where you will play a vital role in our company's success. In this role, you will closely collaborate with hospital discharge teams and care homes to source the best care packages for our clients.

This position offers a unique opportunity to work towards quick and safe discharge plans, supporting families during challenging times.

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Every day you will…

Communicate through regular touch points both over the phone and in person, updating system notes to accelerate patient discharge
Drive customer satisfaction and deliver results through execution of effective care placements
Act as the link between discharge teams, local authority, clients, their families and healthcare providers to facilitate discharge and ensure a seamlessly coordinated service
Organise caseloads in priority order having fully understood patient needs

What’s in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful
Progression and development opportunities within a global business
Endless learning & development opportunities at your fingertips, including fully funded qualifications
Gym Flex- discounted gym memberships, UK-wide
Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Free flu vaccinations
Cycle to Work scheme
Opportunities to work from home in a fully remote position
Life Assurance, Critical Illness Cover and Private Medical Insurance

Join us and make a difference!

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!

To thrive in this role you must ideally have...

A warm, patient-centered approach to our service
Excellent communication and listening skills
The ability to stay calm under pressure and think on your feet
A commitment to upholding confidentiality and dignity in all interactions
A results focused approach with the ability to challenge the status quo and get the best results delivered for the customer

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDENT2022

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