Offer summary

Qualifications:

High school diploma or equivalent required., Experience in warranty administration or heavy-duty truck industry is a plus., Strong attention to detail and communication skills., Proficiency in Microsoft Office, especially Excel..

Key responsibilities:

Manage the full warranty claim process from submission to follow-up.

Review warranty claims for accuracy and compliance.

Coordinate with shops, dealerships, and manufacturers to resolve issues.

Maintain organized records and track claim status.

Job description

For 90 years, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature sensitive freight. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America, with company headquarters in Dubuque, Iowa. Hirschbach provides a breadth of services to our customers, and has a tenured history paired with a future of growth and opportunity.

In April of 2023 Hirschbach became a Certified Veteran's Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned, operated, and controlled by one or more U.S. military veterans.

Job Summary
The Warranty Coordinator plays a critical role in managing the full lifecycle of warranty claims for Hirschbach's fleet of heavy trucks and trailers. This position is responsible for submitting, reviewing, documenting, and tracking warranty claims in compliance with manufacturer guidelines. Success in this role involves close collaboration with internal teams, shops, dealerships, and manufacturers to resolve warranty issues and ensure accurate recordkeeping.

Duties & Responsibilities

Oversee the complete warranty claim process, from submission and documentation to credit reconciliation and follow-up.
Review warranty claims for accuracy, completeness, and compliance with manufacturer requirements.
Coordinate with shop locations and the Road Assist Team to collect necessary documentation and repair details.
Communicate effectively with dealerships, suppliers, and OEMs to resolve claim inquiries and disputes.
Maintain organized records, including claim files, credit memos, payment checks, and part information.
Track claim status and proactively follow up to ensure timely processing and reimbursement.
Provide guidance and training to shop and fleet personnel on warranty procedures.
Perform additional duties and projects as assigned.

Talent Requirements

High school diploma or equivalent required; post-secondary education or certifications in heavy truck/automotive technology preferred.
Experience in warranty administration within the transportation or heavy-duty truck industry is a strong plus.
Strong attention to detail and ability to analyze and interpret technical documentation.
Excellent verbal and written communication skills with a customer-focused approach.
Proficient in Microsoft Office Suite, especially Excel is a plus.
Capable of prioritizing tasks, managing time efficiently, and working independently in a fast-paced environment.
Organized, self-motivated, and committed to continuous learning and professional development.
Team-oriented with a proactive mindset and problem-solving attitude.

Pay & Benefits

Schedule: Monday - Friday (No weekends!)
Bonus Opportunities: Performance-based incentives available.
Paid Time Off: Start with 120 hours of PTO on day one!
Remote Flexibility: Earn 160 Work from Home Hours after 1 year.
Comprehensive benefits:
- Medical, dental, and vision coverage
- Company-paid life and disability insurance
- Optional supplemental insurance options
Retirement Plan: 401(k) with company match
Growth Opportunity: Be part of a company that values advancement from within.