Technical Analyst

Solidgate is a payment processing and orchestration platform that helps thousands of businesses to accept payments online. We develop cutting-edge fintech solutions to facilitate seamless payment processing for merchants across 150+ countries, spanning Europe to LATAM, the USA to Asia. We are proud to be a part of the history of every company we work with - our infrastructure gives a quick scale to new markets and maximizes revenue.

Key facts:

• Offices in Ukraine, Poland, Cyprus
• 200+ team members
• 200+ clients went global (Ukraine, US, EU)
• Visa and Mastercard Principal Membership
• EMI license in the EU

Our advantages:

• Fintech — fast-growing industry
• the opportunity to do business with large Western tech companies (USA, Europe)
• challenges and direct impact on business scaling, on product metrics — here, you can propose and implement
• a team united by a common goal, vision, and values
• opportunity for development and growth, a personal career plan for each employee

We are looking for an Integration Manager who can effectively manage client relationships and communicate technical information across various levels of the organization. Our aim is to create a world-class payment processing solution.

What you will do:

• contact merchants to solve their technical problems in the integration process;
• answering product-related queries in a timely manner;
• maintenance and support of corporate wiki for merchants in English;
• maintaining customer relationships and ensuring customer satisfaction;
• support API documentation in English.

We’re looking for someone who has:

• at least 1 year of commercial experience in the technical support field;
• good technical and product knowledge;
• excellent communication and interpersonal skills;
• good critical thinking and problem-solving skills;
• English level — Upper-intermediate +.

Will be an advantage:

• experience with payments/payment services.

Competitive corporate benefits:

• more than 30 days off during the year (20 working days of vacation + days off for national holidays)
• health insurance and corporate doctor
  
• free snacks, breakfasts, and lunches in the office
• full coverage of professional training (courses, conferences, certifications)
• yearly performance review 
• sports compensation
• competitive salary
• Apple equipment

📩 Ready to become a part of the team? Then cast aside all doubts and click "apply".

➡️ We are always open to recommendations of talented individuals!

If you want to recommend someone for one of our vacancies, you can do it here. In case of a successful hire, we'll provide you with a bonus!